Confrontation & Conflict Management

Explain the increase in workplace conflict and what forces are driving this increase. Explain the motivation for managing conflict in the workplace. Explain and compare disagreement and conflict. Analyze personal styles and their implications for conflict management. Apply effective techniques to managing conflict. Apply effective communication and negotiating techniques to conflict management. Suitable for: There are many occasions in today's challenging work environment when disagreement and conflict cause frustration and reduce productivity. This workshop identifies situations in which conflict may occur and suggests techniques for handling confrontation and conflict. It also provides exercises for establishing and reinforcing those techniques