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Consumer Credit Management

in Institute of Credit Management (England)

Classes Training

Place:

London

Price:

£380 + VAT Special offers 

Duration:

1 Day

Start:

23/04/2009 calendar
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Course objectives:

Dealing with deeper more advanced collection techniques and interpersonal skills for improving collection performance. There will be particular emphasis placed on utilising the major tools and technology available for making debtor contact and ensuring that contact produces cost effective recovery.

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Course details

Type Training Duration 1 Day
Method / place Contact course provider Classes in London where
Suitability All staff involved in a debt collection environment who wish to improve and develop their understanding of how to collect debts. Also of interest to any supervisory or managerial staff wishing to gain additional knowledge of reliable collection strategies and the necessary people skills.
Course objectives Dealing with deeper more advanced collection techniques and interpersonal skills for improving collection performance. There will be particular emphasis placed on utilising the major tools and technology available for making debtor contact and ensuring that contact produces cost effective recovery.
Price £380 + VAT
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Course programme

Consumer Credit Management
Consumer Credit Management

Understanding Real Collection Philosophy   Best Practice, Worst Practice Collections   Recruiting, Keeping, Motivating and Incentivising Collectors   Current Legislation affecting Consumer Collections   Recognising Types of Defaulters   Designing the Best Collection Strategy   Contacting and Influencing Debtors by Written   Communication   Voice to Voice Contact with Debtors and How to get them to pay   Finding the Debtor to Give Yourself a Better Chance of Recovery   Suing debtors      
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Venues and dates



Where London, Marble Arch
When Start: 23/04/2009 Finish: 23/04/2009 See calendar
 
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On Institute of Credit Management

Provider description
The Institute of Credit Management (ICM) is the largest professional credit management organisation in Europe. It represents the credit profession across trade, consumer and export credit, as well as in related activities such as collections, credit reporting, credit insurance and insolvency. A centre of expertise for all matters relating to credit management for more than 50 years, the ICM is the only such organisation accredited by the Qualifications and Curriculum Authority (QCA) as an awarding body. The ICM offers a range of services, including a recruitment consultancy, training, conferences and seminars, the industry leading Credit Management magazine, bookshop, technical advisory service and 26 local branches.

The ICM's Mission: The Institute Credit Management (ICM) promotes excellence in credit management and raises awareness of its vital role in business and the community.

The ICM's Vision: To empower the credit profession by:

* being the centre of expertise for credit management.
* gaining universal recognition that sound credit management keeps business in business.
* maintaining relevant and up-to-date qualifications and occupational standards.
* being recognised and respected as its voice.
* supporting the career development of all people who work in credit management.
* improving skills and standards through a growing membership.
* continuously improving our products and services and being the first-choice provider.
* promoting credit management through local, national and international networks.

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