Contact Centre Operations NVQ 3 Adult
NVQ
In Folkestone
Description
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Type
NVQ
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Location
Folkestone
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Duration
1 Year
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Start date
Different dates available
This course is designed for employees whose job role involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator, supervisor and team leader. You will learn: How to develop personal and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal
Important information
Government funding available
Facilities
Location
Start date
Start date
About this course
You need to be in a related work placement or employment.
Reviews
Subjects
- Customer Care
- Team Training
- Supervisor
- Team Leader
- Customer Service
- Key Account Management
- Customer Relationship Management
- Relationship Marketing
- Customer Retention
Course programme
What will you be learning?
This course is designed for employees whose job role involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator, supervisor and team leader.
You will learn: How to develop personal and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal and written communication ; direct selling and customer acquisition; using IT systems, software and emails.
What happens when you have finished?
You can progress onto senior roles in a related area of employment.
Where and when?
Option 1
Location: Off Campus
Start date: Contact us for details.
Duration: 1 year
How is it delivered?: Apprenticeship
Option 2
Location: Off Campus
Start date: Contact us for details.
Duration: 1 year
How is it delivered?: Apprenticeship
How much will it cost?
LSC funded full qualifications are free for 16-18 year olds*
*Almost all the courses in this section are LSC funded full qualifications. LSC funded full qualifications have no tuition and exam/registration fees payable for 16-18 year old students. Certain courses may have additional expenses for materials, equipment and trips for which the student may be liable. Contact us for details.
Contact Centre Operations NVQ 3 Adult