Contact Centre Operations NVQ 3

What will you be learning?
This course is designed for employees whose job role involves providing technical advice to support working procedures in a contact centre environment. Typical job roles could include senior contact centre operator, supervisor and team leader.

You will learn: How to develop personal and organisational effectiveness; health and safety in ICT and contact centres; customer care; interpersonal and written communication ; direct selling and customer acquisition; using IT systems, software and emails.

What happens when you have finished?
You can progress onto senior roles in a related area of employment.

Where and when?
Option 1
Location: Off Campus

Start date: Contact us for details.

Duration: 1 year

How is it delivered?: Apprenticeship

Option 2
Location: Off Campus

Start date: Contact us for details.

Duration: 1 year

How is it delivered?: Apprenticeship

How much will it cost?
Option 1
Tuition Fee: £550

Exam & Registration Fee: £75

Option 2
Tuition Fee: £578

Exam & Registration Fee: £79

You may not have to pay this tuition fee if:

• You are unemployed and in receipt of Jobseekers Allowance (contribution-based)
• You are in receipt of, or are an un-waged dependent of someone currently in receipt of any of the following "income-based" benefits:
  • Income-based Jobseekers Allowance (JSA)
  • Income-related Employments and Support ALlowance (ESA)
  • Income Support
  • Working Tax Credit (your assessed household income needs to be less than 15,276 per year (amount subject to change)
  • Housing Benefit
  • Council Tax Benefit (excluding the 25% single person reduction)
  • Pension Credit - Guaranteed only
• You are studying for your
  
  first full Level 2 qualification, whatever your age.
• You are aged 19-24 on the 31st of August prior to the start of your course and studying for your
  
  first full Level 3 qualification, whatever your age.

View our Money Matters page for full details and information about the financial support available, including Adult Learner Grants.