Contact Centre Operations NVQ Level 2

NVQ

In Stratford-Upon-Avon

Price on request

Description

  • Type

    NVQ

  • Location

    Stratford-upon-avon

  • Duration

    12 Months

This NVQ is aimed at experienced operatives looking to progress to a Team Leader position working in a Contact Centre or in the Contact Centre department of a company in other business areas.

Important information

Government funding available

Facilities

Location

Start date

Stratford-Upon-Avon (Warwickshire)
See map
The Willows North, Alcester Road, CV37 9QR

Start date

On request

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Course programme


Contact Centre Operations NVQ Level 2.

About the Course
Study Mode
NVQ

Introduction This NVQ is aimed at experienced operatives looking to progress to a Team Leader position working in a Contact Centre or in the Contact Centre department of a company in other business areas.

Course Units To achieve the full award, Candidates must complete a minimum total of 100 unit values as follows:

Mandatory units(unit Values)
· AA Develop personal and organisational effectiveness(15)

Optional units:(and unit values)
· CC Customer Care(20)
· DD Interpersonal & written communication(15)
· EE Remote support for products or services(20)
· FF Contact Centre systems and technology(20)
· GG Direct selling & customer acquisition in Contact Centre(20)

Restricted optional units - only 2 units can be used from this list:(unit Values)
· G Internets and intranets(15)
· H E-mail(15)
· I Word processing software(20)
· J Spreadsheets software(20)
· K Database software(20)
· N Specialist & bespoke software(20)
· P User IT systems(15)
· R Sector specific unit(20)
· S General uses of IT(15)
· T Use IT software(15)

Enrolment will be subject to an interview with the course tutor.

Duration 9 - 12 months

Tuition Fees(Cost) Prices available on request and subject to project funding eligibility.

Progression Route NVQ Level 3 Contact Centre Operations

Other Information Start Dates : Throughout the year

Contact Centre Operations NVQ Level 2

Price on request