Contact Centre Operations NVQ Level 2
NVQ
In Stratford-Upon-Avon
Description
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Type
NVQ
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Location
Stratford-upon-avon
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Duration
12 Months
This NVQ is aimed at experienced operatives looking to progress to a Team Leader position working in a Contact Centre or in the Contact Centre department of a company in other business areas.
Important information
Government funding available
Facilities
Location
Start date
Start date
Reviews
Course programme
Contact Centre Operations NVQ Level 2.
About the Course
Study Mode
NVQ
Introduction This NVQ is aimed at experienced operatives looking to progress to a Team Leader position working in a Contact Centre or in the Contact Centre department of a company in other business areas.
Course Units To achieve the full award, Candidates must complete a minimum total of 100 unit values as follows:
Mandatory units(unit Values)
· AA Develop personal and organisational effectiveness(15)
Optional units:(and unit values)
· CC Customer Care(20)
· DD Interpersonal & written communication(15)
· EE Remote support for products or services(20)
· FF Contact Centre systems and technology(20)
· GG Direct selling & customer acquisition in Contact Centre(20)
Restricted optional units - only 2 units can be used from this list:(unit Values)
· G Internets and intranets(15)
· H E-mail(15)
· I Word processing software(20)
· J Spreadsheets software(20)
· K Database software(20)
· N Specialist & bespoke software(20)
· P User IT systems(15)
· R Sector specific unit(20)
· S General uses of IT(15)
· T Use IT software(15)
Enrolment will be subject to an interview with the course tutor.
Duration 9 - 12 months
Tuition Fees(Cost) Prices available on request and subject to project funding eligibility.
Progression Route NVQ Level 3 Contact Centre Operations
Other Information Start Dates : Throughout the year
Contact Centre Operations NVQ Level 2