Contact Centre Routeway

Course Team Leader: Lewis, Ian

Course Level: Level 1

Course Type: Part Time

Curriculum Area Description: RE-ENGAGEMENT
Entry Requirements: Initial Advice and Guidance interview required
Literacy Entry Level 3.

Study Hours: 15
Nº of Weeks:1

Work Placement: No
Work Placement Attendence: Optional

Course Progression: To level 1 / 2 Contact Centre Operations Programme

Careers Progression: Could enhance your job prospects for a career within a contact centre

Course Description:
This is a pre employment course designed to equip you with the skills and knowledge to apply for Call Centre opportunities

Description Breakdown:
Contact Centre Structure
Communication Skills
Personal and Organisational skills
Skills Introduction to Customer Service
Meeting and Greeting Customers
Handling Objections
Keyboard Skills
Mock Interviews
Visiting a Call centre
Personal and Organisational Effectiveness

Assessment Description: None

Nº Places Available: 999

Qualification: College Certificate

Tuition Fees: 0
Material Fees: 0
Exams Fees: 0
Exam Registration: 0
Residential Fees: 0
Total Fees: 0

Additional Costs Total: 0