Core Skills for the Clinical Service Lead

Most people end up in the role of clinical director or service lead either by straight line succession or because nobody else would do it! However, the role can be immensely satisfying with the right framework in which to manage clinical imperative with business responsibility. It’s a real opportunity to make a positive difference to healthcare outcomes whilst equipping the service for the future. This powerful course is designed to provide that framework and the practical skills necessary to get it right for clinical teams and business managers alike. You find it fundamentally easier to work with management without ever losing your clinical roots.

Content

• Defining the core competencies & characteristics of the effective service lead
• Understanding the clinical & business performance imperative
• Understanding & working effectively with Trust Management
• Marrying Trust objectives with clinical priorities to create a compelling vision
• Encouraging positive engagement in management objectives
• Cascading vision, goals & objectives throughout the team
• Ensuring responsibility and accountability for service delivery
• Managing resource prioritisation & balancing
• Managing resource reductions & reviews
• Structuring teams for maximum performance
• Understanding the principles of multiprofessional working
• Moving towards an operational environment of respect and diversity-utilisation
• Fostering open, non-judgemental communication skills amongst team members
• Principles of service evolution & re-design
• Core skills in change management
• Leading change positively and with clear purpose
• Using change management tools to plan and execute change
• Avoiding the common pitfalls of unsuccessful change
• Overcoming change resistance
• Resolving sickness & absence performance blocks
• Breaking down institutional conflict and disharmony
• Putting the ‘positive’ back in healthcare

Course type and teaching methods

An action packed 2 days of practical strategies, discussions, cases and presentations.