Core Skills Management (Two Days)

At the end of this programme, each delegate will have looked at the following objectives:

• Integrate learning into your teams’ daily activities
• Identify Key Result Areas (KRA's), select Key Performance Indicators (KPI's) and agree realistic targets with each member of your team
• Focus on the key development needs of each member of your team and get them to take ownership of their own Personal Development Plan
• Identify needs and opportunities to improve performance through coaching and have a chance to practice the skills needed to develop and implement truly effective coaching programmes
• Plan and deliver counselling support to help any member of your team face up to their problems
• Recognise the inevitability of change and adopt a more systematic approach to forecasting the likely sources and challenges of change
• Plan and conduct meetings and influence others so that every discussion leads to a clear decision and every decision is carried through into follow-up actions
• Analyse problems and provide both short and long term solutions
• Work to priorities and cope with the symptoms and the causes of stress in today’s high-pressure environment
• Plan for improved performance of yourself and your team members