Corporate & Hotel Front Office Bitesize workshop

Power Packed training covering all Important areas of front office management for corporate/ Hotel /Retail or any other Frontline or customer facing positions

The Program outline is as follows

• Working effectively as part of the Front Office team
• First Impression and positve Impact
• Presentation skills and Body language
• Business Etiquettes and Corporate grooming.
• Front of House Reception general Operations
• Communications Skills and its imporatnce
• Arrival , departure and appointments
• Dealing with bookings and Reservations
• Telephone Skills
• Preparing customer accounts and deal with departures
• Providing Information and Conceirge services
• Creating and Filing documents in a business envoirnment
• Use of office equipment and office tools in a business environment
• Email, Outlook and Internet Queries
• Store and retrieve information ,
• Data protection
• Customer complaints and compliance
• Promote additional services and upselling
• Effective handover
• Handling and recording Payments (In and Out) ,Float /Petty cash