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Customer Care - Developing a Care Culture
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to create and maintain a positive and informed culture of customer care within their organisation. Contents: By the end of this course each delegate will be able to: - Identify the diff...
(Other Sales Course in County Down)
£ On request
Assertiveness at Work
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to use a more confident approach when developing productive working relationships. This Assertiveness at Work training programme defines assertive behaviour, and shows how it can assist...
(Assertiveness Course in Edinburgh)
£ On request
Coaching for success
Cosensa Learning & Development Ltd
Course Objectives: Coaching is a wonderful method of greatly improving performance of individuals and teams. It includes deliberate and specific activities designed for employees to develop their skills by learning on the job. The Manager who can coa...
(Leadership Course in Edinburgh)
£ On request
Customer Care - Developing a Care Culture
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to create and maintain a positive and informed culture of customer care within their organisation. Contents: By the end of this course each delegate will be able to: - Identify the diff...
(Other Sales Course in Edinburgh)
£ On request
Effective Negotiation Skills
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to become more persuasive and influential, by helping them develop their ability to communicate more confidently and professionally. Contents: By the end of this course each delegate wi...
(Assertiveness Course in Edinburgh)
£ On request
Outbound Telephone Sales
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to have the confidence to make successful cold calls, use appropriate questioning techniques and identify selling opportunities and act upon them appropriately. Delegates discuss and pu...
(Telephone Skills Course in Edinburgh)
£ On request
Introduction to Sales
Cosensa Learning & Development Ltd
Course Objectives: Introduction to Sales is an excellent one-day, hands-on workshop that introduces ne- sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your prod...
(Sales Skills Course in Edinburgh)
£ On request
Training for PAs
Cosensa Learning & Development Ltd
Course Objectives: This one day workshop looks at management from the PA's perspective. The trainer uses a number of lively discussion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help...
(Secretarial Course in Edinburgh)
£ On request
Stress Management
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to examine the causes of stress and it's impact on their own productivity, and to consider a range of techniques for helping themselves manage their own stress positively. Contents: By...
(Self-development Course in Edinburgh)
£ On request
Reception and Telephony Skills
Cosensa Learning & Development Ltd
Course Objectives: This course is designed to assist delegates to create the right first impressions for all visitors and callers. Delegates will be shown ho- to master the essential communication skills to ensure clients and other visitors receive a...
(Secretarial Course in Edinburgh)
£ On request
Absence Management
Cosensa Learning & Development Ltd
Course Objectives: This is a highly effective one day workshop designed to assist delegates with managing the costly problem of workplace absenteesim. As a result of attending this workshop, delegates will gain a practical understanding of: -Ho- to m...
(HR Management Course in Edinburgh)
£ On request
Working with Display Screen Equipment (DSE)
Cosensa Learning & Development Ltd
Course Objectives: The use of Display Screen Equipment is widespread throughout almost every industry sector. Large numbers of employees use DSE as a significant part of their job. The Display Screen Equipment (DSE) Regulations require employers to a...
(Health and Safety Course in Edinburgh)
£ On request
The Role of the Fire Marshal
Cosensa Learning & Development Ltd
Course Objectives: Fire undRescue Service guidance stresses the importance of good fire prevention and protection management and the prompt and orderly evacuation of premises in the event of an alarm situation. This course demonstrates the key action...
(Health and Safety Course in Edinburgh)
£ On request
Practical Risk Assessment
Cosensa Learning & Development Ltd
Practical Risk Assessment Course Objectives: Employers are required by legislation to make a 'suitable and sufficient' assessment of the risks in the workplace to which employees and others may be exposed. Risk assessment is essential to good managem...
(Health and Safety Course in Edinburgh)
£235 + VAT
Managing Safety
Cosensa Learning & Development Ltd
Course Objectives: This is a comprehensive one day introduction on effectively managing health and safety in the workplace. For managers and supervisors, health and safety needs to be managed as much as any other organisational discipline. Many organ...
(Health and Safety Course in Edinburgh)
£ On request
Training Needs Analysis
Cosensa Learning & Development Ltd
Course Objectives: Training Needs Analysis is designed to help you identify the precise areas where training is required for your organisation's employees. This intensive and interactive one-day programme has the added benefit of ensuring that traini...
(HR Management Course in Edinburgh)
£ On request
Performance Review and Appraisal Skills
Cosensa Learning & Development Ltd
Course Objectives: Performance reviews are one of the most challenging responsibilities that successful managers and leaders face. Used effectively, the review and appraisal process can help the manager qualify and quantify the work their staff can a...
(HR Management Course in Edinburgh)
£ On request
Performance Management
Cosensa Learning & Development Ltd
Course Objectives: This programme is designed for people who are responsible for managing others and their performance. Effective performance management of each individual member of the team is critical in todays increasingly competitive environment...
(HR Management Course in Edinburgh)
£ On request
Presentation Skills
Cosensa Learning & Development Ltd
Course Objectives: This Presentation Skills training course is designed to help delegates prepare effective, interesting and memorable presentations using a range of different techniques. By the end of this course delegates will understand ho- to ass...
(Presentation Skills Course in Edinburgh)
£ On request
Managing Effective Meetings
Cosensa Learning & Development Ltd
Course Objectives: The aim of this course is to enable delegates to effectively prepare for, chair and manage the commitments gained at a meeting. Contents: By the end of this course, each delegate will be able to: - Identify the most effective ways...
(Presentation Skills Course in Edinburgh)
£ On request
