CPD Team In-House Workshops

Course

Inhouse

£ 599 VAT inc.

Description

  • Type

    Course

  • Methodology

    Inhouse

  • Class hours

    3h

  • Duration

    1 Day

  • Start date

    Different dates available

When investing time, money or both in your teams Continued Professional and Personal Development, it’s only reasonable to expect to see tangible benefits from your investment. After all, what could be the point of completing CPD that has no measurable impact on your team’s professional skills?

There are numerous sources of CPD available and without doubt a blended approach drawing on individual and team learning sources allows individuals to match the practices investment in their training and development from their own resources. To this end we offer a range of CPD topics presented in your practice. These bespoke topics are typically 1-2 hour presentations which can be adapted for the needs of your team.

All programmes will begin with an overview of Professional Development Planning and specification of measurable outcomes to be linked to 360 degree appraisals for all team members.

Teaching

This is a taught course, in which each student is guided by a personal tutor; in this way students benefit from the ability to choose when and where they study with the support of a mentor/tutor. Each programme teaches a range of recognised legal and ethical codes which dental professionals must observe and enables students to embed GDC and Quality of Care regulations into every day practice activities.

Please find an enquiry pack attached. Studying for a professional qualification whilst working is demanding, we recognise this and have designed a range of flexible programmes offering a flexible approach to enable students to develop a range of academic, professional and personal management skills.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

About this course

We will send you a course prospectus and call you to discuss how the course can meet your requirments.

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Subjects

  • Dentistry
  • Dentalcare
  • Dental Health
  • Dental Nurse
  • Dental Hygiene
  • Anatomy and Physiology
  • Audit Skills
  • Ethical Selling
  • Information Governance
  • Complaints Management
  • Communication Skills
  • Professional Planning
  • Dental Management
  • Leadership
  • Teamwork

Course programme

Training topics cover:

1 Professional Development Planning

Aims to:

  • Plan development activity to meet regulatory and business needs
  • Identify required continuous improvements in quality and patient care
  • Plan practical measurable steps

Impact:

  • Team development investment s will lead to measurable outcomes
  • CPD carried out will be in-line with GDC requirements
  • Individuals will recognise their on-going professional development

2 Team Communication Skills

Aims to:

  • Introduce New GDC Standards for the Dental Team - Section 2
  • Show how communication can to increase patient cooperation
  • Recognise to what extend patients understand treatment options
  • Information sharing within a multidisciplinary practice.

Impact:

  • Recognition of patients concerns and individual needs
  • Meeting GDC Standards for in respect of patients individual needs
  • Agreeing practice standards for data protection handling

3 Complaints Management

Aims to:

  • Refresh knowledge of practice complaint handling policy and procedures
  • Deal with complaints in line with published service standards
  • Create and maintain reliable records as evidence of activities.
  • Consider practical ways to ensure the lessons learnt contribute to service improvement

Impact:

  • Apply audit and self-assessment processes to assess the effectiveness of policy and procedure
  • Determine team levels of involvement and referral pathways
  • Involve each team member in a patient-first culture which responds to patients’needs

4 Delighting Patients

Aims to:

  • Outline needs and expectations at each step of the patient journey
  • Specify procedures to exceed expectations
  • Identify ways to build procedures into day to day working routines

Impact

  • Agree working procedures for quality audit
  • Work as a team toward the practice goals
  • Develop existing customer care measures to ensure the best use of practice resources

5 Information Governance

Aims to:

  • Provide an overview of Information Governance Requirements
  • Consider potential Information Governance implications
  • Assess existing provision for securing information

Impact:

  • Create, use store and destroy patient records
  • Determine access to computer and paper based information systems

6 Mental Capacity

Aims to

  • Cultivate a team approach to MCA compliance
  • Introduce the five principles of the Mental Capacity Act
  • Build policy auditing and procedures
  • Clarify record keeping requirements

Impact:

  • Understand MCA in the context of dental care
  • Identify practical ways to meet policy and procedure requirements
  • Enhance the quality of patient care

7 Mentoring

Aims to:

  • Provide an introduction to peer mentoring skills.
  • Identify skills and techniques for mentoring success in the current professional climate.

Impact:

  • Place learning into a team context
  • Demonstrate practical applications for learning
  • cascade learning and best practice to new and junior team member
  • Chart the individual, social and intellectual development and changes in attitudes and motivation.

8 Safeguarding Children and Vulnerable Adults

Aims to:

  • Explore case studies to safeguard and promote child welfare
  • Outline principles and processes for effective collaboration
  • Identify the need to develop working relationships in the interest of children

Impact:

  • Delegates will be able to implement measures to ensure that actions and responses made within their workplace are in the best interests of children and comply with professional regulations.

9 Ethical Selling

Aims to:

  • Set call objectives
  • Access decision makers
  • Structure calls
  • Engage clients
  • Manage objections and negative responses
Impact:
  • Present a friendly, professional and confident telephone persona
  • Build client relationships based on trust and respect
  • Close sales to reach sales targets set by the company

10 Whole Team Audit Skills

Aims to:

  • Introduce techniques to assess and evaluate practice polices and procedures
  • Recognise policy development requirements
  • Initiate Quality Circle activities

Impact:

  • Polices and procedures contribute to the continuous development of patient care
  • To recognise team roles in quality management

Additional information

Course Fee

Course fees can be paid by instalment on request. On booking you will need to pay a £50.00 deposit when you book your course.  The remainder of your course fee will be paid on invoice in one or up to 4 payments on request. The examination fee is included in the course fee, so there will not be any additional fees to pay.

Getting Started

Each course begins with induction activities to ensure students are comfortable with our online systems before they begin their studies with us.

If you have questions and you have 10mins for a brief call, please drop me a note saying when you are available, between 8am and 8pm and I will give you a call. We look forward to welcoming you to our learning environment

CPD Team In-House Workshops

£ 599 VAT inc.