CREDIT CONTROL & DEBT MANAGEMENT - LEVEL 3 COURSE

The Home Study Courses Include the Following 3 Units Containing 14 Individual Lessons:-

UNIT 1: Credit Control

• Module One -Credit

The following topics are covered: Cutting down on credit; Bad debts; and Sales discounts.

• Module Two -Is My Customer Credit Worthy?

The following topics are covered: Credit application form; Trade references; Bankers references; Credit checks; and Credit insurance.

• Module Three -Credit Control Routines

The following topics are covered: Terms and conditions of sale; Interest; Invoices and Aged debt analysis and debt turn.

• Module Four -Debt Recovery Through the Courts

The following topics are covered: The Courts and their powers of collection; and 3 track system - (Full description in unit 2).

• Module Five - Statutory Demands, Insolvency and Bankruptcy

The following topics are covered: Statutory demands; Insolvency; Winding up petitions; Voluntary arrangements; and Administration orders.

• Module Six -VAT & Tax Relief for Bad Debts

The following topics are covered: What VAT relief is available?; How to claim relief; and Tax relief.

UNIT 2: Debt Management Agencies

• Module Seven -Credit Checking Agencies

The following topics are covered: An explanation of what credit checking agencies do; The information they hold and How to use their services.

• Module Eight -Factoring Companies

The following topics are covered A history of factoring; an explanation of how their products work; and The services they can offer.

• Module Nine -Specialist Legal Services

The following topics are covered: What services are on offer; and How to use their services effectively.

• Module Ten -The Courts

The following topics are covered: How and when it is appropriate to use the courts; Advice on applying for legal resolution; The 3 track system; Small Claims Track; Fast Track; Multi track; and Costs verses Settlement and Is it worth it?.

• Module Eleven -Debt Collection Agencies

The following topics are covered: Bailiffs (What are they?, What are the costs involved?, What are their collection powers?); Sheriffs (What are they?, What are the costs involved?, What are their collection powers?); Private Debt Collections agents (What are they?, What are the costs involved?, What are their collection powers?).

UNIT 3: Communication

• Module Twelve - Telephone Communication

The following topics are covered: Telephone skills; Handling problems and objections; Dealing with difficult customers and controlling anger; and How to gain commitment to pay.

• Module Thirteen - Written Communication

The following topics are covered: When to choice written forms of communication; Email verses letters and When is each format appropriate?; Sample letters (Request for payment, Demand for payment and Legal demand for payment).

• Module Fourteen - How to Deal with Customer Responses

The following topics are covered: Common responses and excuses; How to reply to customer responses; and How to gain commitment.

Assessment:

You will be assessed on coursework which is detailed in the course materials. Coursework consists of a series of word processed or written assignments, which are submitted to and then marked by your course tutor.