Credit Control & Debt Recovery
Course
In
Description
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Type
Workshop
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Duration
1 Day
Suitable for: This one-day course is suitable for both small business owner/managers and employees of larger organisations who are responsible for Credit Control and/or Debt Recovery.
Reviews
Course programme
CREDIT CONTROL
Credit Checking & References.
Cash Flow.
Setting Credit Limits.
Credit Terms.
Organising a Credit Control System.
Who are my Customers?
Debt Recovery Letters, Court Procedures and using Agencies.
TELEPHONE DEBT RECOVERY
Reasons for non payment.
Preparation for the call / getting organised.
Your role as a debt recovery/credit control person.
Objective of calling (not just to collect debts).
Making the calls successful.
How to tackle various replies/scenarios.
What to say/what not to say.
Credit Control & Debt Recovery