Credit Control Skills

Credit Control Skills

18 Jan, 21 Feb, 12 Mar, 11 Apr, 21 May, 12 Jun, 3 Sep, 7 Oct, 14 Nov, 11 Dec 2008

Time: 9.30 - 5.00

Location: All courses are held at either: 66 Wigmore Street, W1 or 100a Chalk Farm Road, NW1
Learn how to collect payment more quickly and avoid bad debts

Who should attend
Those new to the role and experienced controllers who wish to learn new techniques


Course content
This interactive course will increase confidence and skills for delegates through many practical exercises.

• How to win friends and influence Accounts Payable people
  
  
  
  
• Company Searches - the ins and outs from cost and time to PLC and Ltd.
  
  
  
  
• Giving Credit - Credit limits and ensuring earlier payment
  
  
  
  
• Being ready to identify and handle your different customer types, - those who can pay you but keep you waiting - those who would like to pay but unfortunately cannot - those who simply don't want to pay at all!
  
  
  
  
• Invoices and Statements: The full Why, Where, When, What, How, Which and Who!
  
  
  
  
• Learning shortcuts to success, building a dialogue, reducing the number of letters you send
  
  
  
  
• Debt Collection by Phone! A strategy that speeds things up and gets better results!
  
  
  
  
• Learn how to overcome the signals that portend trouble ahead, the Believable excuses, the Unbelievable excuses, the Objections, the "cheques in the post! " Stop Lists, Legal Procedures and other tactics
  
  
  
  
• A useful List of Names, Addresses and Glossary of Related Terms.
  
  "Excellent"
  Rudolph T., Sofitel St James (Hotel Group)
  
  "Excellent! A really useful introduction - surely the backbone for any successful business"
  Desne M., The Harley Street ENT Clinic
  
  "Very motivating"
  Anastasia O., Nintendo Of Europe
  
  "A very rewarding course which gave me a lot of insight into how to be more effective in my job"
  Deborah W., Shelter - The National Campaign
  
  "Very helpful and went away feeling I could achieve something eg collecting money"
  Chelsea S., The Notting Hill Medical Practice
  
  "Enjoyed the enthusiastic atmosphere - went straight into learning. Would recommend"
  Karon S., Ansa Logistics
  
  "Excellent"
  Nick H., Portobello Clinic
  
  "Made everyone feel positive"
  Karen S., South London & Maudsley NHS Trust
  
  "Excellent, informative, everything I need to know covered"
  Michelle M., Gibsons (Accountants)
  
  "Specific to our needs - really good"
  Andrea L., Orchard Systems (IT Systems)
  
  "Very clear and helpful - answered all my queries, pitched at a good level"
  Nicola S., Stanbridge Associates (Financial Advisors)
  
  "Confident well informed presentation, a good broad content"
  Mervyn R., Mackman Limited (Marketing Research)
  
  "Interesting and motivating, learned a lot. Would recommend this course"
  Hannah B., German School London
  
  "Information that will help achieve my objectives of bringing debtors days down from 60 to 30 days. Addressed all issues I am having a problem with. Good research material supplied"
  Theresa B., Star Instruments Limited
  
  "Very keen on explaining things - the best way possible. Good on the way I should deal with clients"
  Graziano D., BDB Limited
  
  "Excellent, really helpful"
  Jane K., Excel Shipping Ltd
  
  "Brilliant"
  Janine K., London Borough of Brent