Credit Control & Telephone Debt Recovery

Southampton & Fareham Chamber of Commerce & Industry

Short course

In Southampton

£ 250 + VAT

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Description

  • Type

    Short course

  • Location

    Southampton

  • Duration

    1 Day

By the end of the course delegates will: Be able to organise and implement an effective Credit Control System. Have confidence when calling Customers to request payment. Understand the implications of Credit Control. Learn how to deal with difficult customers. Gain Knowledge of Credit Control Procedures Letter writing and follow up calls

Facilities

Location

Start date

Southampton (Hampshire)
See map
Bugle House, 53 Bugle Street, SO14 2LF

Start date

On request

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Course programme

Who should attend?

This one -day course is suitable for both small business owner/managers and employees of larger organisations who are responsible for Credit Control and/or Debt Recovery.

Course content

Credit control

• Credit Checking & References.
• Cash Flow.
• Setting Credit Limits.
• Credit Terms.
• Organising a Credit Control System.
• Who are my Customers?
• Debt Recovery – Letters, Court Procedures and using Agencies.

Telephone Debt

• Reasons for non payment.
• Preparation for the call – getting organised!
• Your role as a debt recovery/credit control person.
• Objective of calling – not just to collect debts.
• Making the calls successful.
• How to tackle various replies/scenarios.

• What to say/what not to say.

Time: 9.30am - 4.30pm

Additional information

Students per class: 12

See related categories

Credit Control & Telephone Debt Recovery

£ 250 + VAT

The best Credit Control courses

See all

See all