Crisis and Change Management - Strategic Planning

Who should attend:

* Executives and managers having responsibility for strategic planning aimed at minimising crisis situations or to facilitate the process of change.
* Auditors, risk /security managers and senior HR personnel, with practical involvement in dealing with occurrences of crisis organisational change.
* CEO's and other senor levels of management, who wish to develop effective responses to crisis situations and pressures for change.

Objectives & Benefits of the Course:

* To provide an overview of crisis management, as well as an evaluation of best practice in response to a major crisis.
* To evaluate the need for implementation of crisis and safety management processes.
* To review the importance of training in dealing with crisis situations and facilitating change.
* To consider correct methods of handling internal and external communications, during crisis situations.
* To enable a clear vision of the desired objectives of proposed organisational changes.
* To examine methodologies for implementing change to the advantage of the organisation.
* How to deliver change effectively by persuading people to accept and endorse changes.
* How to prepare a plan of action for implementation of change strategy aimed at a 'win-win'outcome.

The course will cover:

* Preventing crisis situations by improved planning and control.
* Roles and responsibilities of crisis management team members.
* How to select & train appropriate team members.
* How to develop a crisis management plan.
* Implementing an effective crisis management process.
* The need for accurate event logs and incident reports.
* Auditing of wastage costs caused by a crisis.
* Factors which create pressures for change and the importance of effective responses.
* Achieving change through business process re-engineering.
* 'Right- sizing' organisations.
* The stages of change planning & implementation.
* Overcoming resistance to change.
* Auditing the costs and benefits of change.
* The importance of competent management during change.