Crisis Management and Business Continuity

The high profile aviation industry carries the risk of crisis from a range of events - an aircraft crash, severe weather disruption, staff disputes, major passenger issues, regulatory changes, political crises, sanctions, hijackings or less high profile issues. With the public an integral part of most commercial aviation operations, many crises instantly attract media attention and place a company’s reputation firmly in the spotlight. Airlines and airport operators must be able to respond to a crisis by activating an effective crisis management programme (a regulatory requirement for airlines and airport operators). If not, matters can rapidly spiral out of control. A poorly handled crisis can cause far more damage to an organisation’s reputation and ongoing business operations than is necessary. While managing specific crisis issues, the organisation also needs to ensure the rest of the business continues to operate with minimal disruption. Solid contingency planning and calm, decisive management is required, within an often turbulent environment. Our course addresses these parallel demands.   This course provides a unique opportunity for delegates to learn from the knowledge and experience of a panel of aviation industry experts, as well as from the shared insights of fellow aviation and industry professionals. We will cover the key issues to be managed across different typical crisis situations. Key learning outcomes will include how to avoid the classic mistakes that negatively impact business operations and your company’s reputation, as well as exploring the key elements of a crisis management plan and the priorities in execution. This intensive course will provide delegates with the insight and cognitive awareness to effectively manage a crisis while simultaneously maintaining business continuity. A simulated scenario will be used to weave together the separate and collective elements.