Cross & Up Selling

Cross Selling & Up Selling To Improve Profitability

Course Aims

Cross-selling and up-selling is a superb way to increase the value of a sale by suggesting an accompanying product.

This course will teach you the skills you need to add value to your customer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance.

Who Will Benefit From The Course?

• Anyone working in a sales environment where you also offer other products and services as well

What Will You Gain From the Course?

• Learn how to match your customers needs to the accompanying products and services that you offer
• Learn how to introduce the best matched products to your customers at the right time
• Understand what makes people buy
• Learn how to listen out for cross and up selling opportunities
• Learn effective questioning techniques to create sales opportunities
• Learn when to cross sell and when to up sell
• Learn how to overcome objections and resistance
• Learn how to use your body language, tonality and voice to your advantage