Customer Care champions - Train the Trainer

In this full day’s, interactive training you will not only get a better insight into how to use the training booklets but also learn and develop your own trainer skills.

The training is designed to re-inspire existing trainers and HR staff with coaching style skills and new methods for communicating and motivating staff. And for those managers without any previous management training, it is a fantastic development of team and one to one training skills.

The programme has been designed for organisations working within the Scottish Tourism industry including; B&B’s, hotels, guesthouses, bars, retail outlets, restaurants, tour operators, transport providers and leisure centres.

Staff who would most benefit from going through the Customer Care Champions programme are:

Seasonal staff, New members of staff, Student recruits, Junior staff members, And anyone who has currently no induction or customer care training program in place