Customer Care.
Training
Distance
Description
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Type
Training
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Methodology
Distance Learning
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Duration
Flexible
Reviews
Course programme
The course is suitable for anybody in a role where they deal direct with customers, in person, on the telephone or via the internet.
This course covers:
- Understanding customer needs.
- Dealing with complaints.
- Effective communication.
- Dealing with obstacles.
- Problem Solving.
- Dealing with enquiries and complaints.
- Understanding your role and responsibility.
Courses can be adjusted to meet individual needs.
Additional information
Customer Care.