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Customer Care Courses
- Short course
- Online
- Intermediate
- Different dates available
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care...
- Course
- Online
- Intermediate
- Different dates available
... in an effective and beneficial manner. Key topics include; the process of listening to, questioning and confirming customers’ needs, the fundamentals of creating customer-focused environments , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Customer Care, Customer Relation Management, Customer Retention Strategy...
- Course
- Distance Learning
- Advanced
- December
... reputations. For those who truly master the art of high-end Customer Service provision, career opportunities spanning most sectors on a global basis are limitless in scope. This popular Customer Service Level 7 Diploma has been designed for anyone looking to excel in any customer service environment... Learn about: Customer Management, Customer relationship, Customer Manager...
- Course
- Online
- Different dates available
... customer services and learn to identify your customer’s needs through this. Also, learn how to deal with difficult customers and also connect with your customers online. In this course, you will learn all the necessary customer service skills and knowledge you require to excel in your ability in the field... Learn about: Service outsourcing sales, Customer database, Services marketing...
- Course
- Online
- Intermediate
- Different dates available
...It is necessary for businesses to develop their customer services to continuously please their current customers. Providing effective customer service is possible through understanding consumer motivation which this course can provide you. This Professional Diploma in Customer Service... Learn about: Customer Care, Customer Service, Customer relationship...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
...Good customer service is key to brand loyalty, and understanding what your customers want is crucial to delivering an excellent service. In this Customer Service Basic Video Course , you will gain the essential skills needed to become a successful customer service assistant and keep your customers... Learn about: Communication Skills, Customer Relationships, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
..., the course teaches you about Ethics 101 and leadership essentials, the ways of creating a strong customer care team, and the proper training session to the employees for business success... Learn about: Business and Management, Financial Training, Ethics 101...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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- Course
- Distance Learning
- Intermediate
- Different dates available
- 12 Months
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Customer Service, Market Research, Service Excellence...
... the organisation you work for. You’ll manage the customer service team, making sure that service standards are being met and problems are resolved. You may work at various levels, from head office to the front end of the business, and in most cases will be: * helping to develop and implement customer service... Learn about: Customer Service, Market Research, Service Excellence...
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I thoroughly enjoyed studying History. The course was very flexible and fitted in around my own schedule. My tutor was also most helpful with guidance and feedback, responding in a very quick time.
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Very helpful ????
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I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
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- Course
- Online
- Intermediate
- Different dates available
- 24 Weeks
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Health Management, Chemical Industry, Customer Service...
... from highly qualified and experienced professionals. The retail pharmacy is a vital health counseling center in which graduates play an important role. The course helps you access a respected profession that continues to grow day by day. If you are proud of your great ability for customer satisfaction... Learn about: Health Management, Chemical Industry, Customer Service...
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Good
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Very helpful ????
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I have experiebce more than 10 year i will start 2009 i hope the pharmacisty
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I was very pleased and satisfied with the tutors professionalism and teaching methods. Very thorough and clear.
Very friendly and hospitable and would recommended others to definitely enrol on a course!
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- Vocational qualification
- Distance Learning
- Different dates available
- 5 Days
...and you will be able to obtain insurance once you have successfully completed your course. Course review: This course teaches you how to give a relaxing... Learn about: Beauty Treatment, Massage Therapy, Communication Skills...
...and you will be able to obtain insurance once you have successfully completed your course. Course review: This course teaches you how to give a relaxing... Learn about: Beauty Treatment, Massage Therapy, Communication Skills...
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I was very pleased and satisfied with the tutors professionalism and teaching methods. Very thorough and clear.
Very friendly and hospitable and would recommended others to definitely enrol on a course!
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- May
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Customer Care, Incoming Calls...
- Course
- Online
- Beginner
- Different dates available
... and additional supporting material are all included in the course fee. The flexible delivery of the course enables you to learn customer service skills flexible and convenient way and to adjust your learning according to your own schedule... Learn about: Service level management, Service outsourcing sales, Service reports and dashboards...
- Course
- Distance Learning
- Advanced
- January
... - Developing a Business or Product Idea Developing Your Product Idea Identifying Your Target Market and Customers Developing Your Value Proposition Developing... Learn about: Market & Customers, Customer Care, Financial Training...
- Course
- Online
- Intermediate
- Different dates available
..., language barrier, etc. About the call center training, you will learn about listening skills, negotiation techniques, call center trends, etc. which will increase your key elements of customer service skills... Learn about: Communication Training, Setting Goals, Customer Care...
- Course
- Distance Learning
... responsible for setting customer care standards Front-line staff who come into direct contact with customers Support staff with internal customers Sales... Learn about: Customer Care...
- Training
- Online
- Beginner
- Different dates available
...This Customer Care course has been created to give businesses guidance on how to get that edge above competing establishments. The course will help learners understand the causes of poor customer care, good customer care skills and how to handle complaints... Learn about: Customer satisfaction, Customer Service, Customer Care...
- Course
- Online
- Intermediate
- Different dates available
...-skilled learners in advancing their understanding, and enables professionals to stay updated on the latest developments in customer experience enhancement... Learn about: Customer Service, Customer satisfaction, Customer Care...
- Short course
- Online
- Intermediate
- Different dates available
...This course has been designed and adapted for a number of PTP's clients that run call-centres to handle incoming calls and outbound calls. Throughout the course, participants are encouraged to contribute to a lively debate about their perceptions of good customer service. They are constantly... Learn about: Customer Care...
- Course
- Online
- Beginner
- Different dates available
...On this customer service course you will gain basics knowledge of customer service. In the key topics of Customer service course you will explore include;developing Personal Vision Statement, Critical Elements of Customer Service, identifying who are your Customers?, Meeting customers' Expectations... Learn about: Customer database, Customer Retention Strategy, Customer Manager...
- Course
- Distance Learning
- Advanced
- January
... communication and selling skills to the next level, improve your productivity through smart selling and anticipate the expectations of every customer. Explore customer behaviour from a retail management perspective, learn how to deal with difficult customers and build the confidence to oversee inventory... Learn about: Retail Management, Logistics strategy, Consumer Behaviour...
- Course
- Online
...Customers are at the core of every business and industry, so it’s important to nurture good relationships with them by learning how to deal with different customer facing situations. If you deal with customers directly, the knowledge you’ll gain ..... Learn about: Customer Care...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Course
- Online
- Intermediate
- Different dates available
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair extension, Hair styler, Hair Salon...
... and exciting professional industries and careers you could do. As a hairdresser, you have the privilege of meeting new people every day, making friends with regular customers and making them look and feel amazing. Being an excellent career opportunity, hairdressers are commonly hired as stylists, hairdressing... Learn about: Hair extension, Hair styler, Hair Salon...
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The course has taught me to set goals for my future and to have the confidence to achieve them. I had the confidence to leave my previous employer, where I was unhappy due to lack of advancement opportunities. I now have a new career, in an area of real estate that I enjoy, earning more money and generally have a better outlook on life.
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- Training
- Newcastle Upon Tyne
- Intermediate
- Different dates available
- 1 Day
...Improve and master your customer services skills. This workshop looks at all types of customers and how we can serve them better and improve ourselves in the process... Learn about: Personal and Management Development, Customer Care, Electronic Customer Service...
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