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Customer Care courses Scotland
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- March
...This practical and interactive customer care course provides an overview of the personal and professional skills for staff that are often the first point of contact for customers. Throughout the course delegates will have the opportunity to discuss customer handling skills, enabling a confident... Learn about: Incoming Calls, Customer Care...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... encouraged to look through the eyes of the customer and, by means of a series of role-plays are able to understand and implement a series of measures to ensure that their business is always seen in the best light... Learn about: Incoming Calls, Handling Complaints, Customer Complaints Calls...
- Short course
- Edinburghand6 other venues
- Birmingham, Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- January
... and role-playing delegates will improve their customer-care skills when answering the telephone... Learn about: Customer Service, Customer satisfaction, Excellent Customer Care...
- Course
- Paisley
- 9 Weeks
...Customer Care Aim: This unit is designed to enable the candidate to recongnise, develop and evaluate effictive customer care in a work enviornment...
- Short course
- Aberdeen
...This course covers the fundamentals of customer care, and health & safety...
- Course
- Glasgow
... with an event, local tourism product knowledge and basic customer care service skills. How Will I Learn A combination of high practical content and classroom...
- HNC
- Glasgow
- 1 Year
...The aim of this course is to develop knowledge of the travel and tourism industry and to provide appropriate vocational skills to enable high quality service to customers in a wide range of tourism and travel organisations...
- HNC
- Kilmarnock
- 1 Year
...Units include: Air Travel. Retail Travel. Customer Care. Travel Geography. Study Visit. IT Applications Software... Learn about: Full Time...
- HNC
- Glasgow
- 1 Year
...) . Communication . Creating a Culture of Customer Care . Developing Skills for Personal Effectiveness . International Tourist Destinations . Retail Travel Practice...
- HNC
- Motherwell
- 2 Years
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Part Time...
- HNC
- Springburn
- 2 Years
...Air Travel | Surface Transportation | Retail Travel | Marketing | Customer Care |International Tourist Destinations | Information Technology | Communication... Learn about: Full Time...
- HNC
- Kilwinningandanother venue.
- Greenock
... of Customer Care; , Graded Unit; , Project Case Study; , Visitor Attraction Operations; , Tour Guiding & Resort Representation Progression Opportunities...
- Short course
- Edinburghand6 other venues
- Wymeswold, Birmingham, Bristol, Leeds, London, Nottingham
- Intermediate
- 2 Days
... Lunch Break 14:00 - 15:00 Advanced Customer Care 15:00 - 16:30 Selling The Whole Business 16:30 - 16:45 Summary & Action Plans Agreed... Learn about: Customer Care, Customer satisfaction, Customer Relationship Management...
- HND
- Paisley
... Tours and Independant Holidays, Marketing Planning in Travel and Tourism, International Tourist Destinations, Creating a Culture of Customer... Learn about: Full Time...
- Short course
- Aberdeen
...The telephone response is very often the first impression a potential customer has of your business. It is therefore essential that your...
- Short course
- Edinburgh
- Intermediate
- 03 Jun 2024
- 1 Day
.... To use a range of strategies for communicating effectively with customers. To adapt your behaviour and deal positively with difficult customer interactions. Suitable for: Anyone who works in a front line customer service position and who would like to improve their skills, confidence and overall success... Learn about: Building Rapport, Behaviour styles, Customer Care...
- HND
- Glasgow
- 2 Years
... and Tourism Industry; Marketing; Providing Information on The Scottish Tourism Product; Customer Care; Tour Operations; Visitor Attraction Operations; Planning...
- HNC
- Kilmarnock
- 2 Years
...Units include: Air Travel. Retail Travel. Customer Care. Travel Geography. Study Visit. IT Applications Software... Learn about: Part Time...
- Course
- Glasgow
- 1 Year
... . Selling the Travel and Tourism Product . Skills for Customer Care . Structure of the Travel and Tourism Industry . Study Visit . Tourist Destinations...
- Short course
- Edinburghand5 other venues
- Bristol, Leeds, London, Manchester, Nottingham
- Intermediate
- November
- 2 Days
...2 day course. Inevitably, in any organisation, occasions arise where the method by which consensus can be achieved is not always obvious.... Learn about: Customer satisfaction, Customer Manager, Customer Service Skills...
- HNC
- Motherwell
- 1 Year
..., Creating a Culture of Customer Care, Retail Travel Practice, Structure of the Travel and Tourism... Learn about: Full Time...
- Vocational qualification
- Springburn
- 1 Year
...Personal Presentation | Customer Care | Holiday Issues | Holiday Planning | Holiday Destinations | Computer. Applications | Numeracy, Communication | Selling Skills | Spanish. Flight Attendants' Certificate, Holiday Representative Certificate...
- Course
- Caithness
... practices,marketing, customer care and many others. Students may also choose subjects from a wide range of options, including languages, business enterprise... Learn about: Full Time...
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