Customer Care Strategy Training Course

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business. Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies. Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others. This workshop will also help participants communicate effectively, appropriately and clearly in all situations.
OBJECTIVES
Developing competencies in the area of professional customer care
Increasing the efficiency of communication with customers
Attaining the knowledge of how to get to the underlying needs and expectations of customers
Building strong and sustainable relationships with clients
Expanding the positive image of the company in the market
Identifying, reducing, and overcoming objections and barriers
Learning about personalities and communication preferences when dealing with clients
Establsihing the ability to create an open environment for communication
Developing skills to communicate clearly and effectively
Identifying barriers to effective communication
Mastering body language and non-verbal communication
METHODS
Role-playing
Self-assessment tests
Exercises in groups
Individual work
Practice sessions
Lectures
Discussions
LEARING OUTCOMES
At the completion of this course, participants will be able to:
Adopt a focused customer care strategy
Identify key customer issues
Build the professional image of the company
Adapt to specific customer behaviour styles
Increase customer loyalty through exceptional customer service
Develop communication abilities with clients
Use techniques to build relationships
Develop a...