Customer Management courses

YOUR CURRENT SELECTION
  • Customer Management
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SUBJECT AREA
COURSE TYPE
  • All 817
  • Course 423
  • Further Education 211
  • Short course 132
  • Training 49
  • Higher Education 1
STARTING
  • In 30 days 173
  • In 3 months 176
  • In 6 months 176
  • In 9 months 179
  • In 1 year 179
  • In over a year 173
AIMED AT
  • Anyone 23
  • Professionals 8
  • Companies 7
  • Unemployed 3
  • Students 5
LEVEL
  • All levels 45
  • Beginner 22
  • Intermediate 17
  • Advanced 6
DURATION
  • Hours 233
  • Days 56
  • Weeks 31
  • 3 months 12
  • 6 months 11
  • 9 months 20
  • Year(s) 72
CHARACTERISTICS
  • Intensive 9
  • Practical course / Workshop 55
  • Seminar 6
  • Nationally recognised qualification 2
-- Select --
1 - 20 of 816 results
London Corporate Training

...in managing “difficult” customers more effectively and confidently To become more customer focused in their work To learn the importance of team work... Learn about: Customer Relationships, Dealing With Stress, Service Management...

  • Short course
  • Intermediate
  • London
  • 27 February 2017
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PREMIUM COURSE


£2,450
VAT inc.
dancing lion training & consultancy
Advanced Customer Service and Communication Skills Training - Inhouse course
3 opinions
dancing lion training & consultancy

...participants develop their existing interpersonal skills and knowledge to go beyond typical service delivery. This training programme is typically delivered in English... Learn about: Customer Service, Telephone management, Telephone answering...

  • Course
  • Inhouse
  • 2 Days
  • Flexible
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£337
VAT inc.
Middlesex University

...and explain links between excellent customer service and real business benefits and outcomes Course content Identifying who your customers... Learn about: Customer Service, Handling customer, Interpersonal Communication...

  • Short course
  • London
  • Flexible
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Price on request
Ed-next

...using a CRM system Define data warehousing and data mining List ways to leverage preferred customers ed-next is the distance e-learning provider of choice... Learn about: Customer Relationship Management, IT Management, Customer Service...

  • Course
  • Online
  • Flexible
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Price on request
Universidad Pontificia Comillas
Customer Management course in Madrid Universidad Pontificia Comillas

...Las compañías están obligadas a optimizar su esfuerzo para captar, retener y fidelizar a sus clientes, además de lograr la eficiencia en costes y mejorar... Learn about: Retención de clientes, Captación de clientes, Planificación estratégica...

  • Course
  • Madrid (Spain)
  • 3 Days (18 hours of class)
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Price on request
Oxbridge Home Learning
Customer Service Excellence Level 3 - Online course
1 opinion
Oxbridge Home Learning

...and improve your sales and boost customer retention.. . Excellent and consistent customer service is the foundation of any successful business and... Learn about: Skills and Training, Quality Training, Customer Service...

  • Vocational qualification
  • Online
  • 50 hours of class
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£3,249
+ VAT
Global Edulink
Diploma in Customer Service – Online - Online
2 opinions
Global Edulink
Diploma in Customer Service

...skills in key areas such as delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance... Learn about: Customer Care, Telephone Skills, Team Training...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£449 £45
+ VAT
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Brentwood Open Learning College
Certificate in Customer Service (Level 3) - Online course
1 opinion
Brentwood Open Learning College

...making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex... Learn about: Customer satisfaction, Certificate in Customer Service (Level 3), Customer Service...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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Special Emagister price

£395 £89
VAT inc.
Quality Seal Emagister EMAGISTER CUM LAUDE
Oplex careers
Customer Service Course - Level 3 - Accredited - Online
3 opinions
Oplex careers
Special Offer - CPD Accredited - NUS Eligible

...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service...

  • Short course
  • Online
  • 12 Months
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Special Emagister price

£300 £19
VAT inc.

...improve its performance by building up a customer-centered strategy. In this course you are going to learn about why and how the Smart Customer Management... Learn about: Customer Management, Customer-Centered Companies...

  • Course
  • Online
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Free
Taylor Mason Training

...the delegates will cover: Projecting the right first impression - the 3 second rule Positive steps to excellent customer service - what can you do differently... Learn about: Customer Manager, Call Centre, Customer Service...

  • Short course
  • Inhouse
  • 1 Day
  • Flexible
Requirements
  • This course is for residents in England
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£949
VAT exempt
Middlesex University

...to show confidence when delivering structured feedback. The one day course covers a wide range of highly relevant topics: How to set clear objectives Defining... Learn about: motivational techniques, Skills and Training, Customer requirements...

  • Short course
  • London
  • 1 Day
  • Flexible
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Price on request
STL
Rated excellent on Trustpilot!

...and manage customer expectations Confidently deal with challenging situations and customers Discover the benefits of a positive mental attitude Communicate... Learn about: Communication Breakdown, Assertion Training, Style of language...

  • Course
  • London
    and another venue.
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£ 201-500

...to practice the skills learned Topics ROLE OF THE CALL CENTRE MANAGER Defining the Role of the Manager Leadership Styles Situational Leadership Competencies... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • Ringwood
  • 4 Days
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Price on request

...You will then learn how businesses can use marketing elements to shape demand patterns for a service. You will learn about consumer behaviour and how important... Learn about: IT Management, Customer Relationship Management, Customer relationship...

  • Course
  • Online
  • Flexible
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Free
Oxbridge Home Learning

...to the success of all organisations whether they be in the private, public or not for profit sectors. This Oxbridge Home Learning course has been designed... Learn about: Customer Care, Skills and Training, Customer Service...

  • Vocational qualification
  • Online
  • 50 hours of class
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£3,249
+ VAT
Open Study College

...products and create and maintain a customer service culture. Open Study College's courses are conveniently designed for home study, providing you with unbeatable flexibility... Learn about: Customers first, Value for Money, Serving Customers...

  • Course
  • Distance Learning
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£369
VAT inc.
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Brentwood Open Learning College
Diploma in Customer Service (Level 4) - Online course
1 opinion
Brentwood Open Learning College

...can be effectively applied to a wide range of roles and industries and enable the course participants to manage customer services systems and processes... Learn about: Customer Service Skills, Customer Service, Diploma in Customer Service (Level 4)...

  • Course
  • Intermediate
  • Online
  • Flexible
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Special Emagister price

£560 £99
VAT inc.
Quality Seal Emagister EMAGISTER CUM LAUDE
Oplex careers
Retail Customer Service Course - Level 3 - Accredited - Online
1 opinion
Oplex careers
Special Offer - CPD Accredited - NUS Eligible

...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Customer Service, Customer Care...

  • Short course
  • Online
  • 12 Months
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Special Emagister price

£150 £19
VAT inc.
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Stand & Deliver

...They will learn the key knowledge, practise the skills and develop the attitudes needed to meet their customers’ needs and deal with challenging situations... Learn about: Business Success, Skills and Training, Key Skills...

  • Short course
  • Inhouse
  • Flexible
Requirements
  • This course is for residents in England
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Price on request
Taylor Mason Training

...Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop... Learn about: Customer Care...

  • Course
  • Inhouse
  • 2 Days (16 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£1,898
VAT exempt
West Anglia Training Association
West Anglia Training Association

...phone or Web based interactions  Deal effectively with difficult customers and turn complaints into opportunities  Contribute to a customer centred culture... Learn about: Dealing effectively with customers, Customer relationship, Customer Service...

  • Course
  • Huntingdon
  • 1 Day (6 hours of class)
  • 19 January 2017
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£225
+ VAT
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Distance Learning Centre

...suited to staff who deal regularly with guests, visitors and customers face to face, in writing and on the telephone. On successful completion of... Learn about: Customer Care, Telephone Skills, Skills and Training...

  • Course
  • Distance Learning
  • Flexible
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£250
+ VAT