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Customer Management courses
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Service Skills, Customer Manager, Customer satisfaction...
- Course
- Online
- Intermediate
- Different dates available
...The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner... Learn about: Customer database, Customer Manager, Customer Service...
- Course
- Online
- Different dates available
...Recognise & adapt to customer behaviour styles Manage customer satisfaction levels Exams and Accreditation Features: This course is accredited by The... Learn about: Managing Risk, Managing Conflict, Management Planning...
- Course
- Doncaster
...To qualify, delegates must be employed either full or part time and a UK resident for a minimum of three years. The training must be job related and...
- Short course
- Eastbourne
...influence what happens at work, use the organisation’s rules and systems flexibly to deliver good service, who question the way things are done and suggest improvements...
- Short course
- Corby
- 1 Day
...Weldon house, Corby Gate Business Park, Corby Day/Time: Mon 9am - 4.30pm Duration: 1 day Start At: Monday 24 May 2010 Interview: No Full...
- NVQ
- Widnes
...improvements for the benefit of customers and the organisation. Customer Service NVQ L3 NVQ L3 Who is the course for? This NVQ is aimed at candidates...
- Short course
- Gateshead
...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...
- NVQ
- Newport
...such as customer service adviser and are in designated customer service departments Whose role is mainly to provide service to customers, for example...
- Course
- Leicester
- 1 Day
...This course is accredited by Periodic Training (JAUPT), and forms 7 hours of the 35 hours drivers are required to obtain in a five year period...
- NVQ
- Inhouse
...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...
- Vocational qualification
- Cirencester
...of customers and strategies needed to successfully manage them, including customers who find it hard to communicate, make decisions or who are in the wrong...
- NVQ
- North Walsham
...· Give customers a positive impression of yourself and your organisation · Develop customer relationships · Deliver reliable customer service · Resolve...
- Vocational qualification
- Halifax
...roll on roll off · Start Time : 9.00 · End Time : 3.45 · Course Fees : No fees payable for learners aged 16-25. · Venue : Calderdale College · Academic Department...
- NVQ
- Inhouse in Birkenhead
...and who may be in charge of their own department or team. NVQ and SVQ Level 3 in Customer Service This qualification will allow staff in customer focused...
- NVQ
- London
...for example sales or retail staff, staff working on service desks and call centre staff. The Edexcel Level 2 NVQ is designed for staff responsible...
- Vocational qualification
- Croydon
- 18 Months
...COSTS There will be some additional expenses for books AWARDING/VALIDATION BODY City and Guilds ENTRY REQUIREMENTS Applicanst must be between the...
- NVQ
- Wallsend
...Customer Service NVQ Level 3 Please contact us to apply for this course or to find more information. The course code is: 1L1563...
- NVQ
- Chester
...This means that the candidate has to show their ability to do their job according to performance criteria and under pinning knowledge. Candidates...
- NVQ
- Warrington
...It is intended to accredit you with skills that are being used in the work place. You will develop your existing skills and expand on new...
- NVQ
- Sutton Coldfield
...This qualification contains 5 units that can be carried forward to Level 3; from these, a maximum of 3 units may be claimed towards a Level 3 qualification...
- NVQ
- Stratford-upon-avon
- 9 Months
...Course Units The candidate will need to complete 2 mandatory units: · Prepare yourself to deliver good customer service · Provide customer service within...
- NVQ
- Belfast City
...quality as part of a continuous customer-service improvement programme. To achieve the award, candidates must complete a total of five units...