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Customer Management courses
- Course
- Online
- Different dates available
...customer service policy promote consistency in how customers are treated and keep customers happy. Course Curriculum Level 2 Certificate in Customer Service... Learn about: Email Advertising, Message List, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...This excellent course is suitable for anyone considering a management position in the retail sector. Module 01Introduction to Retail Management Handling... Learn about: The Sales Process and Checkout, Retail Psychology, Negotiate The Right Deal With Suppliers...
- Course
- Distance Learning
- Advanced
- December
...capable leadership is one of few things every organisation has in common. In the absence of talented leadership, the workforce – and by extension the entire... Learn about: Team Leader, Leadership and Management, Leadership Skills...
- NVQ
- Hereford
...implementing and maintaining administrative services for customers. It is aimed at those people aiming towards a higher level personal responsibility...
- NVQ
- Inhouse
- 18 Months
...The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently. Course Features This course is also available... Learn about: Part Time, Customer Service...
- NVQ
- Carmarthen
- 18 Months
...The NVQ Level 2 in Customer Service is for people who are able to deliver customer service independently. Course Features This course is also available...
- Course
- Ponteland
...all of your course costs. Higher Education learners are entitled to apply for HE Loans that cover the cost of tuition. In addition, depending on your chosen... Learn about: Customer Service...
- Course
- Online
...for use by trainers to enable participants to look at the importance of remaining assertive in difficult situations and the positive outcome this can achieve...
- NVQ
- Wolverhampton
...but a good standard of literacy is required. Course Content The qualification is made up of three mandatory units ·Support clients to make use of the advice... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...
- NVQ
- Wolverhampton
...and independence and which are likely to involve the management of staff and resources Entry Requirements Individuals need to be 18 years or over and currently... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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- Course
- Online
- Intermediate
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Etiquette, Stress Management, Customer Awareness...
...to the delivery of outstanding customer service. This course will teach you about different customer behaviour styles. On completion of this course... Learn about: Telephone Etiquette, Stress Management, Customer Awareness...
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Although it was a bit confusing how the exams go... you give a very good source of education..
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I had a fantastic time –love my course! My experience so far has been awesome, you couldn’t ask for anything more from 1Training.
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Good approach to teaching, and thought provoking at the same time. Worth it.
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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- Short course
- Online
- 12 Months
...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service...
...starting out in the industry or simply fancy learning something new. One receiving your request about this course, a member of our friendly team will... Learn about: Customer Service...
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The course was extraordinary and I appreciated it. Incredible to add to my CV.
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I enjoyed the course and understood new things about client benefit that I was not aware with. Awesome course.
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I truly felt delighted in the course. It has helped me enormously at my present place of employment, with managing clients on all levels and It can be an addition to my Resume.
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Short course
- Online
- 12 Months
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Communication Training, Customer Care, Customer satisfaction...
...One receiving your request about this course, a member of our friendly team will send you all the details about the course and help answer any questions you may... Learn about: Communication Training, Customer Care, Customer satisfaction...
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Much obliged for this caourse. Exceptionally comprhensive knowledge and I delighted in it alot. Much obliged for the testament.
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- Course
- Online
- Beginner
...Following this, it describes how a business can develop its customer service to the highest level. Besides, every 1 Training course offers you the opportunity... Learn about: Unhappy Customers, Customer Service Techniques, Customer behaviour...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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- Short course
- London
- 1 Day
...Communication Telephone Techniques Managing Conflict in Customer Situations Dealing With Challenges Dealing with Difficult People The Recovery Process... Learn about: Customer Care, Personal Development, Communication Skills...
...Communication Telephone Techniques Managing Conflict in Customer Situations Dealing With Challenges Dealing with Difficult People The Recovery Process... Learn about: Customer Care, Personal Development, Communication Skills...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
...how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers’ requirements... Learn about: Customer Care, Customer Manager, Customer Service...
...how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers’ requirements... Learn about: Customer Care, Customer Manager, Customer Service...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Training
- (West Kensington)
- 3 Days
...the practical application of the Service Desk Those responsible for supervising or managing the Service Desk Function. Support Staff and those responsible...
- Short course
- Online
- Advanced
- Different dates available
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Public Sector, Customer Service...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Customer Service Skills, Customer Manager, Customer relationship...
- Short course
- Online
- Intermediate
- Different dates available
...meet and exceed customer expectations Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 The... Learn about: Sales Training, Communication Training...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...meet and exceed customer expectations Through the Customers' Eyes - Timetable 09:30 - 10:00 Coffee & Course Objectives 10:00 - 10:30 The... Learn about: Customer Service, Sales Training, Customer Service Skills...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- June
...and ideas to make most effective use of marketing support/materials Understand the importance of relationship marketing and the life time value of customers... Learn about: Personal Marketing, Marketing Tools, Theories of Marketing...
...and ideas to make most effective use of marketing support/materials Understand the importance of relationship marketing and the life time value of customers... Learn about: Personal Marketing, Marketing Tools, Theories of Marketing...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Online
- Different dates available
...and ideas to make most effective use of marketing support/materials Understand the importance of relationship marketing and the life time value of customers... Learn about: Marketing Segmentation, Marketing Practices, Theories of Marketing...