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Customer Management Courses Lancashire
- NVQ
- Preston
...NVQ Customer Service Units covered and assessed: Prepare yourself to deliver good patient service. Provide patient service within the rules. Process patient service information. Deal with patients face to face. Deliver reliable patient service. Recognise and deal with patient's queries, requests...
- Training
- Manchesterand11 other venues
- Basingstoke, Birmingham, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford, London ...
- 1 Day
...Suitable for: Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls...
- Short course
- Chorleyand2 other venues
- Manchester, Liverpool
- Beginner
- 1 Day
...In today's competitive market place customers vote with their feet, often as a result of the way they have been treated. In order to keep the customers we have, and to generate new ones, it is essential that we refine the communications skills and revitalise the attitudes that transmit...
- NVQ
- Salford
...The NVQ Level 2 in Customer Service provides an up-to-date qualification that is in line with industry needs and presents an opportunity for individuals to progress within their present role, and future roles. This NVQ is designed to enhance the skills, knowledge and experience of those people...
Similar training online and classroom-based
- Course
- Online
- Intermediate
- Different dates available
...; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques... Learn about: Service Operations, Service Management, Service level management...
- Course
- Online
- Intermediate
- Different dates available
- 1 Year
... will gain tremendous knowledge and skill on this topic from this Customer Service Manager Course. The certification that you will receive upon completing this Customer Service Manager Course will help to boost your resume and will help you stand out among your peers in the competitive job market... Learn about: Customer Service, Communication Training, Customer Expectations...
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