Customer Management Courses London

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  • Customer Management
  • Classroom-based in London
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  • Hours 33
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1 - 20 of 85 results
Quality Seal Emagister EMAGISTER CUM LAUDE
London Corporate Training
Customer Service Management course in London
10.0 1 opinion
London Corporate Training

...To generate ideas to make improvements to the way they work with and respond to their customers To understand and meet the ever-increasing needs of their customers To make a good first impression, develop and maintain ongoing relationships based on trustand high quality communication... Learn about: Customer Relationships, Customer Service, Verbal Communication...

  • Short course
  • Intermediate
  • London
  • 1 Week
  • 16 October 2017
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£2,450
+ VAT

PREMIUM COURSE

Acuity Training London

...CUSTOMER SERVICE TRAINING Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need... Learn about: Customer Service...

  • Course
  • London
  • Flexible
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Price on request
Investment Education Plc

...the long-term view- products and services and what to offer when Identifying the real needs of the client: - critical questions to ask- setting up a correct risk profile... Learn about: Customer Relationship Management, Key Account Management...

  • Short course
  • Beginner
  • Inhouse in In House
  • 1 Day
  • Flexible
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Price on request

...This course focuses on the usage of five specific best practice tools for clientside Insight teams. Suitable for: This course is designed for experienced Customer Insight managers who want to ensure that they are making the maximum impact in their organisations... Learn about: Relationship Marketing, Key Account Management...

  • Course
  • London
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£455
+ VAT

...The Level 2 intermediate Apprenticeship in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises... Learn about: Customer Service...

  • Course
  • London
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Price on request

...This course will give you a chance to gain and demonstrate knowledge and skills in ... Past apprentices are working in a variety of customer facing roles, including Customer Service Representative... Learn about: Skills and Training, Customer Service...

  • Course
  • Croydon
  • Flexible
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Price on request

...Being able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

  • Short course
  • London
  • 1 Day
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£395
+ VAT

...Suitable for: This qualification is of benefit to anyone already working in the service sector and is well recognised within the industry as the standard for customer service training. It is also ideal for those wishing to work in service sector operations either on a seasonal, casual, voluntary... Learn about: Customer Service...

  • Short course
  • London
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Price on request
Customer Care course in London Hawksec Training Centre

...Send out the right impression. Improve customer satisfaction. Enhance the organization's reputation. Improve attitudes and develop techniques to handle rudeness and complaints positively and assertively. Develop a 'customer-led' approach to business. Suitable for: Everyone in an organization... Learn about: Customer Service, Customer Retention...

  • Short course
  • London
  • 1 Day
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£120
+ VAT

...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Suitable for: Anyone who either directly comes into contact... Learn about: Key Account Management, Customer Relationship Management, Customer Retention...

  • Short course
  • West London
    and 7 other venues
  • 1 Day
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£229
+ VAT

...Customer Care Workshop Would you like your customer service team to generate revenue for the business? Are you worried that customer dissatisfaction... Learn about: Customer Relationship Management, Key Account Management, Customer Retention...

  • Course
  • London
  • 1 Day
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£99
+ VAT

... a range of reliable techniques for customer management. Suitable for: his programme is if you if you need to increase your awareness of customer relationship building, and understand its importance to the organisation. You will also learn some simple, reliable and effective coping strategies... Learn about: Customer Retention, Customer Service, Key Account Management...

  • Course
  • London
  • 2 Days
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£840
+ VAT

...High quality customer service is the key to creating and maintaining a profitable business, yet many organisations fail to deliver this crucial requirement. Perspect's Customer Service Training is offered as a one-day, two-day or eight-week course with a choice of interactive activities aimed... Learn about: Customer Service, Customer Retention, Customer relationship...

  • Course
  • London
  • 1 Day
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£245
+ VAT

...To ensure that staff deliver a service that meets and exceeds both internal & external customer expectations. Suitable for: Practical tips for improving customer awareness and creating good customer relationships both for those involved with internal and external customers, on the phone, or... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

  • Short course
  • Inhouse in London
    and another venue.
  • 1 Day
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£154
+ VAT

...Suitable for: The course is suitable for anyone who is employed in customer service environment for at least 12 weeks for 16 hours a week... Learn about: Customer Manager, Customer relationship, Customer Service...

  • NVQ
  • Blended in London
  • 6 Months
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Price on request

...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult... Learn about: Customer Service, Customer Retention...

  • Training
  • London
    and another venue.
  • 1 Day
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£275
VAT inc.

...This course shows delegates how to develop their personal approach to providing outstanding customer service, including by exploring and examining practical situations when dealing with customers. Suitable for: Individuals who are new to customer service, as well as those in customer service roles... Learn about: Customer Service...

  • Training
  • London
  • 1 Day
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£350
+ VAT

...Recognise and understand how a change in your behaviour can influence the customer. > Identify and understand how to manage the customer's expectations. > Understand your own personal impact. > Recognise and demonstrate the skills required to deliver exceptional customer service. Suitable... Learn about: Customer Service...

  • Short course
  • 3 More London Riverside
  • 1 Day
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£95
+ VAT

...Demonstrate a positive, powerful and professional strategy for improving the customer service provided by your organisation, which will give you every opportunity to stay ahead of your competitors. Suitable for: Team Leaders, Managers and those responsible for customer service in their organisation... Learn about: Customer Service...

  • Course
  • Bath
  • 1 Day
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Price on request
Customer Service Excellence course in Aberdeen Aberdeen and Grampian Chamber of Commerce

... and more aware of how vital every customer is to the success of their organisation... Learn about: Customer Service, Communication Skills...

  • Short course
  • Beginner
  • Aberdeen
  • 1 Day
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£295
+ VAT

...This short Customer Service course give you an introduction into the many varied skills required in delivering excellent customer satisfaction and will equip you with the skills to take that first step to a professional career. Skills you will gain: + The delivery of good customer service... Learn about: Key Account Management, Customer Retention, Customer Relationship Management...

  • Vocational qualification
  • Tooting
  • 11 Weeks
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Price on request

...Develop Own Retail Customer Service Skills. Contribute To The Delivery Of Retail Customer Service Standards. Deliver Reliable Retail Customer Service Skills. Resolve Retail Customer Service Problems. Support Retail Customer Service Improvements. Delivering Excellent Customer Service. Meeting... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • London
  • 1 Year
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£3,000
+ VAT

... up from one job role to another, for example, into supervisory and/or management roles. They also form part of the apprenticeship in Customer Service... Learn about: Customer Relationship Management, Key Account Management, Customer Service...

  • Course
  • Blended in Twickenham
  • 6 Months
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£904
+ VAT