Customer Management Courses London

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in London
METHOD AND LOCATION
  • All 644
  • Distance Learning 0
  • Online 0
  • Blended 14
  • Inhouse 130
  • Classroom-based 500
England 460
Town/City
PRICE
  • £3,000
  • £2,000
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 74
  • Course 37
  • Short course 22
  • Further Education 10
  • Training 5
STARTING
  • In 30 days 15
  • In 3 months 15
  • In 6 months 15
  • In 9 months 15
  • In 1 year 15
  • In over a year 15
AIMED AT
  • Anyone 9
  • Professionals 3
  • Companies 3
  • Unemployed 1
  • Students 2
LEVEL
  • All levels 5
  • Beginner 3
  • Advanced 2
DURATION
  • Hours 33
  • Days 11
  • Weeks 1
  • 3 months 2
  • 6 months 3
  • 9 months 0
  • Year(s) 3
CHARACTERISTICS
  • Intensive 3
  • Practical course / Workshop 9
  • Seminar 2
  • Nationally recognised qualification 1
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1 - 20 of 74 results
London Corporate Training

...To generate ideas to make improvements to the way they work with and respond to their customers To understand and meet the ever-increasing needs of their customers To make a good first impression, develop and maintain ongoing relationships based on trustand high quality communication... Learn about: Customer Relationships, Customer Service, Face to Face...

  • Short course
  • Intermediate
  • London
  • 27 February 2017
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PREMIUM COURSE


£2,450
VAT inc.
STL
Rated excellent on Trustpilot!

...A recent report found that out of six primary reasons for customer loyalty, excellent customer service was second only to the quality of product/service. Achieving and maintaining excellent customer service is essential for any business seeking a competitive edge... Learn about: Customer interaction, Managing Customer Expectations, Assertion Training...

  • Course
  • London
    and another venue.
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£ 201-500
Taylor Mason Training

...Our customer service training course provides you, whether you are an existing or new to handling, selling to, or dealing with customers, the skills to deliver exceptional customer service.Taylor Mason Training delivers professional and accredited training & development solutions to a wide range... Learn about: Customer Service...

  • Course
  • London
  • 1 Day (8 hours of class)
  • Flexible
Requirements
  • This course is for residents in England
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£949
+ VAT
Middlesex University

...This workshop is designed for people who are the "face and voice" of the company, and who work in customer facing roles on a day to day basis. An understanding of the importance of first impressions and building the customer relationship is an essential part of the overall marketing strategy... Learn about: Handling customer, Interpersonal Communication, Customer Service...

  • Short course
  • London
  • Flexible
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Price on request

...This course focuses on the usage of five specific best practice tools for clientside Insight teams. Suitable for: This course is designed for experienced Customer Insight managers who want to ensure that they are making the maximum impact in their organisations... Learn about: Relationship Marketing, Key Account Management...

  • Course
  • London
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£455
+ VAT
Customer Service course in London
1 opinion
Steve Allison Associates Ltd

...Suitable for: Individuals whose job involves working with customers whether over the phone, internet or in person... Learn about: Customer Retention, Customer Relationship Management, Client Management...

  • NVQ
  • London
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Price on request
HRODC Postgraduate Training Institute

...Limited Objectives: By the conclusion of the specific learning & development activities, delegates will be able to: 1. Demonstrate an understanding of value of front-line staff to organisational effectiveness. 2. Exhibit competence in fundamental aspects of customer/ client service - incorporating... Learn about: Customer Value, Customer Service Skills, Sale of Goods Act...

  • Course
  • Advanced
  • Central London
  • 6 Days (36 hours of class)
  • Flexible
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£4,800
+ VAT

...The Level 2 intermediate Apprenticeship in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises... Learn about: Customer Service...

  • Course
  • London
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Price on request
Customer Service Excellence course in Aberdeen Aberdeen and Grampian Chamber of Commerce

... and more aware of how vital every customer is to the success of their organisation... Learn about: Customer Service, Communication Skills...

  • Short course
  • Beginner
  • Aberdeen
  • 1 Day
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£295
+ VAT

...This course will give you a chance to gain and demonstrate knowledge and skills in ... Past apprentices are working in a variety of customer facing roles, including Customer Service Representative... Learn about: Skills and Training, Customer Service...

  • Course
  • Croydon
  • Flexible
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Price on request

...Defining Good Customer Service. What Customer Service Skills do you Already Have? Dealing with Difficult, Rude or Indifferent Customers. Achieving Real Excellence in Customer Service. Advanced Listening and Responding Skills. How to make the Customers Point of View Work for you. Developing... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

  • Short course
  • London
  • 1 Day
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£395
+ VAT

...Being able to provide a great customer care service can be the difference between gaining and keeping a customer and losing one. The importance of dealing with customers efficiently and effectively is often underestimated. This course provides the tools and techniques to ensure you maintain... Learn about: Customer Retention, Customer Service, Customer Relationship Management...

  • Short course
  • London
  • 1 Day
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£395
+ VAT

...You will work towards either an NVQ 2 or NVQ 3 in Customer Service. This is a job ready qualification which requires the student to demonstrate in the work place skills and knowledge required for the Customer service industry. Along with this you will complete Key Skills in Application of Number... Learn about: Customer Service, Communication Training, Skills and Training...

  • Course
  • London
  • Flexible
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Price on request
Middlesex University

... (IWBL) Management Series. Other workshops include: Interviewing Skills Managing and Delivering Training Management in Organisations Managing Individuals... Learn about: Customer requirements, motivational techniques, Monitoring Performance...

  • Short course
  • London
  • 1 Day
  • Flexible
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Price on request

...Suitable for: This qualification is of benefit to anyone already working in the service sector and is well recognised within the industry as the standard for customer service training. It is also ideal for those wishing to work in service sector operations either on a seasonal, casual, voluntary... Learn about: Customer Service...

  • Short course
  • London
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Price on request
Customer Care course in London Hawksec Training Centre

...Send out the right impression. Improve customer satisfaction. Enhance the organization's reputation. Improve attitudes and develop techniques to handle rudeness and complaints positively and assertively. Develop a 'customer-led' approach to business. Suitable for: Everyone in an organization... Learn about: Customer Service, Customer Retention...

  • Short course
  • London
  • 1 Day
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£120
+ VAT

...IBM Tealeaf Customer Experience 9.0.1 Events and Reports Training CourseIBM Tealeaf's reports and analytical tools provide insight into your online visitors' experience by using IBM Tealeaf Events. Events can track almost anything that occurs within an online session, and this flexibility...

  • Course
  • London
  • Flexible
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Price on request

...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff. Suitable for: Anyone who either directly comes into contact... Learn about: Key Account Management, Customer Relationship Management, Relationship Marketing...

  • Short course
  • West London
    and 7 other venues
  • 1 Day
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£229
+ VAT

...Customer Care Workshop Would you like your customer service team to generate revenue for the business? Are you worried that customer dissatisfaction... Learn about: Relationship Marketing, Customer Retention, Customer Service...

  • Course
  • London
  • 1 Day
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£99
+ VAT

... a range of reliable techniques for customer management. Suitable for: his programme is if you if you need to increase your awareness of customer relationship building, and understand its importance to the organisation. You will also learn some simple, reliable and effective coping strategies... Learn about: Customer Relationship Management, Customer Retention, Key Account Management...

  • Course
  • London
  • 2 Days
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£840
+ VAT

...High quality customer service is the key to creating and maintaining a profitable business, yet many organisations fail to deliver this crucial requirement. Perspect's Customer Service Training is offered as a one-day, two-day or eight-week course with a choice of interactive activities aimed... Learn about: Customer Retention, Customer Relationship Management, Customer relationship...

  • Course
  • London
  • 1 Day
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£245
+ VAT

...To ensure that staff deliver a service that meets and exceeds both internal & external customer expectations. Suitable for: Practical tips for improving customer awareness and creating good customer relationships both for those involved with internal and external customers, on the phone, or... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

  • Short course
  • Inhouse in London
    and another venue.
  • 1 Day
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£154
+ VAT

...Suitable for: The course is suitable for anyone who is employed in customer service environment for at least 12 weeks for 16 hours a week... Learn about: Customer relationship, Customer Manager, Customer Service...

  • NVQ
  • Blended in London
  • 6 Months
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Price on request