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Customer Management Courses London
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Advanced
- November
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Public Sector, Customer relationship...
- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- November
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Sales Training, Customer Service, Customer Service Skills...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Londonand6 other venues
- Birmingham, Bristol, Edinburgh, Leeds, Manchester, Nottingham
- Intermediate
- June
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Segmentation, Marketing Communications, Marketing Practices...
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Segmentation, Marketing Communications, Marketing Practices...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- NVQ
- Blended in London
- 6 Months
...Suitable for: The course is suitable for anyone who is employed in customer service environment for at least 12 weeks for 16 hours a week...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult...
- NVQ
- London
...In this NVQ programme you will be able to provide good customer service. You will be confident with dealing with customer objections and with be able to develop customer relations, which will help you gain referrals and reoccurring business .i.e. Re-mortgage requests. The Qualification...
- Vocational qualification
- Croydon
- 18 Months
...The programme is offered on units of competence leading to accreditation at the appropriate level and covers areas such as: Creating a positive impression with customers. Delivering reliable Customer Service. Developing Customer relationships; and. Resolving Customer Service problems...
- Short course
- London
- 1 Day
...client expectations . Use a framework to develop and maintain client expectations . Maintain professional client relationships through building trust...
- Course
- Blended in Londonand2 other venues
- Cambridge, St Helier, Jersey
- 6 Months
...Suitable for: This qualification is designed specifically at those who are interested to find out more about marketing and the customer relationship including administrators, customer service representatives, sales professionals, human resource personnel...
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It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
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I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
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I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
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- Short course
- London
- Intermediate
- October
- 1 Week
...Learn to capture, delight and retain customers through first class customer service with this Customer Service Management Course, imparted by London Corporate Training. The programme, that has a duration of one week, aims to give its participants the necessary tools to generate ideas in order... Learn about: Business Success, Customer Service Management, Communication Training...
...Learn to capture, delight and retain customers through first class customer service with this Customer Service Management Course, imparted by London Corporate Training. The programme, that has a duration of one week, aims to give its participants the necessary tools to generate ideas in order... Learn about: Business Success, Customer Service Management, Communication Training...
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It has been the best training course I’ve attended in my career. The course was well organised and the consultants were excellent.
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I really liked the participatory aspect of the training. I learned much that will be very useful for my new job.
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I have learned many new things which have reshaped my thinking. I am going back to my workplace well equipped. Thank you.
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I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
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The course was good and I had a great time in all.
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- Short course
- Hammersmith
- September
- 1 Week
... professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Strategic Management, Customer Relationship Management, Strategic Business Management...
... professionals who sell products or services, to consumers or businesses; senior managers who realise that profitable customers are their company’s greatest asset and seek guidance to retain them; those who wish to understand the CRM landscape that covers the vastness between operational and strategic CRM... Learn about: Strategic Management, Customer Relationship Management, Strategic Business Management...
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I did two courses with them first one was good but this time I feel its not as good as I was expecting. They're lacking on customer service front. I had to chase them but they don't care to follow up.
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Great testing sites, all you need is to get qualify IT Team. Good experience above all thanks for everything.
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The course was good and I had a great time in all.
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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- Short course
- City Of London
- Different dates available
...Develop customer loyalty, create positive customer experiences and make the most of every contact with gusto. This one day Customer Service Training Course is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’. It's designed to help you manage... Learn about: Assertiveness Training, Effective Communication, Confidence Training...
...Develop customer loyalty, create positive customer experiences and make the most of every contact with gusto. This one day Customer Service Training Course is for anyone who has contact with customers, whether face to face, over the phone and even ‘electronically’. It's designed to help you manage... Learn about: Assertiveness Training, Effective Communication, Confidence Training...
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I would recommend the course to all. Thanks so much for your inputs and support.It was a nice place.
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Their approch is quite nice and everything is really great I had a nice time in all. Thanks for everything. I feel more confident and everything was great and I would like to thanks to all. I had a nice time.
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Within one week I figured out this is a place to be and rest everything was great about the place and it was a nice course. I had a nice time in all.
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
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- NVQ
- London
...Suitable for: Individuals whose job involves working with customers whether over the phone, internet or in person...
...Suitable for: Individuals whose job involves working with customers whether over the phone, internet or in person...
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Everything about the course was very good - the enquiry information, the teaching, the support from my assessor and I have benefitted from it enormously.
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It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
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The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
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Delicious food.
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- Course
- Londonandanother venue.
- London
- Different dates available
...A recent report found that out of six primary reasons for customer loyalty, excellent customer service was second only to the quality of product/service. Achieving and maintaining excellent customer service is essential for any business seeking a competitive edge. This course is also offered... Learn about: Communication Training, Powerful communicator, Positive Mental Attitude...
...A recent report found that out of six primary reasons for customer loyalty, excellent customer service was second only to the quality of product/service. Achieving and maintaining excellent customer service is essential for any business seeking a competitive edge. This course is also offered... Learn about: Communication Training, Powerful communicator, Positive Mental Attitude...
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It was a delight working with the entire group. It was easy to book the dates we required, the classes were bespoke to our necessities, the coaches were exceptionally learned, proficient however neighborly and the level of client administration we got was great. I would prescribe this organization with no reservations and anticipate working with them later on.
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The day we arrived, the staff were inviting and there were no postponements in beginning the courses. Booklets and extra hard and delicate duplicate notes were given which implied I could focus on doing the activities and benefit as much as possible from the help accessible when required. I would prescribe to a companion as the courses were extremely helpful.
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Delicious food.
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- Training
- Londonand11 other venues
- Basingstoke, Birmingham, Manchester, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford ...
- 1 Day
...Suitable for: Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls...
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I think the course was very good…
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I did enjoy and learned a lot from it
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I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
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- Short course
- Londonand25 other venues
- Amman, Amsterdam, Barcelona, Brussels, Budapest, Copenhagen, Athens, Dubai, Frankfurt Am Main, İstanbul, Kuala Lumpur ...
- Different dates available
- 5 Days
...This program provides a comprehensive practical briefing on the issues and details of effective contract administration, claims management and negotiating settlements through a unique multidiscipline (Technical-Legal-Management-Audit-Finance) look at the issues. All Good Business Contract Decisions... Learn about: Project Management, Contracts Management...
...This program provides a comprehensive practical briefing on the issues and details of effective contract administration, claims management and negotiating settlements through a unique multidiscipline (Technical-Legal-Management-Audit-Finance) look at the issues. All Good Business Contract Decisions... Learn about: Project Management, Contracts Management...
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I think the course was very good…
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I did enjoy and learned a lot from it
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I learnt everything about effective training administration, from training needs analysis to final evaluation. The trainer was professional but friendly. Both the course and trainer are among the most rewarding educational experiences I have ever had.
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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- Training
- Inhouse in City Of London
- Different dates available
- 5 Days
...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Office IT, Team Training, Persuasion Skills...
...Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care. Impact Factory provides just about any kind of customer... Learn about: Office IT, Team Training, Persuasion Skills...
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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- Short course
- London
- 1 Day
...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff... Learn about: Customer Care, Skills and Training, Planning and Business...
...This one-day training course enables delegates to understand the vital importance of customer service to any organisation and assists them to provide exceptional customer service, either themselves or through the actions of their staff... Learn about: Customer Care, Skills and Training, Planning and Business...
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Good course, good instructor and it was a nice day overall. I enjoyed the course overall.
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Excellent course, provided great tools in order to improve productivity within the team. I learned a lot, trainers were good and approachable.
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Nice training session, it was to the point session and I learned a lot.
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Short course
- London
...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...
...With all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This one day course is designed to assist any sales account manager in building stronger long term relationships with their customers and realising the full potential... Learn about: Negotiation Skills, Customer Service Skills, Customer Care...
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Great course, right from content to location. Everything is good, trainers were awesome and so the material. It was total value for money.
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Excellent course, trainers were great and I gained a lot from this one session, my work productivity increased by 80%. Would come back for more such session.
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Good training overall, learned lots of concepts with exercises. It was nice experience overall.
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- Training
- West Kensington
- 3 Days
...It provides a single point of contact for customers, thereby improving service quality and assists in managing customer expectation. The Service Desk will utilise the Incident management process to restore service following an interruption, thereby reducing the adverse impact on the business...
- Course
- London
...This course focuses on the usage of five specific best practice tools for clientside Insight teams. Suitable for: This course is designed for experienced Customer Insight managers who want to ensure that they are making the maximum impact in their organisations...
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Great experience working with vetrans. I enjoyed my time and there was never a dull moment.
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People were great, so was the mission, they couldn't enjoy more, their work is extremely gratifying.
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They offered amazing programs and professional support offered was great. I enjoyed my time in all.
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- Course
- London
- 2 Days
... a range of reliable techniques for customer management. Suitable for: his programme is if you if you need to increase your awareness of customer relationship building, and understand its importance to the organisation. You will also learn some simple, reliable and effective coping strategies...
... a range of reliable techniques for customer management. Suitable for: his programme is if you if you need to increase your awareness of customer relationship building, and understand its importance to the organisation. You will also learn some simple, reliable and effective coping strategies...
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Great experience working with vetrans. I enjoyed my time and there was never a dull moment.
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People were great, so was the mission, they couldn't enjoy more, their work is extremely gratifying.
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They offered amazing programs and professional support offered was great. I enjoyed my time in all.
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- Course
- London
- Intermediate
- Different dates available
- 1 Day
...Here’s a customer service statistic that will stop you in your tracks: 47% of customers say they’ll stop buying from a company if they have a subpar experience. The same study reveals that 76% of customers now say it’s easier than ever to take their business elsewhere (Salesforce). With so many... Learn about: Wiki Library, Customer Service, Customer Experience...
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