Customer Management courses Northern Ireland

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in Northern Ireland
METHOD AND LOCATION
SUBJECT AREA
COURSE TYPE
  • All 5
  • Further Education 2
  • Training 2
  • Short course 1
AIMED AT
  • Anyone 4
  • Professionals 2
  • Companies 2
DURATION
  • Hours 4
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 2
  • Seminar 2
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5 results
Doctrina Training & Consultancy Ltd
Customer Service Skills course in Belfast City Doctrina Training & Consultancy Ltd

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Customer Service, Customer Care, Customer Care Cycle...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • 05 October 2017
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£275
VAT exempt
Customer Retention Strategies course in Portadown Beckinridge Training and Development

...Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an 'ad-hoc' manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based... Learn about: Key Account Management, Customer Relationship Management, Customer Retention...

  • Short course
  • Portadown (Northern Ireland)
  • 1 Day
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Price on request

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Service, Customer Relationship Management...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Service, Customer Relationship Management...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts the customer experience. This course prepares delegates to face the management challenges of successfully... Learn about: Service/Profit Chain, Customer Care Balance Sheet, Business Strategy...

  • Training
  • Advanced
  • Belfast (Northern Ireland)
  • 2 Days
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501-1000£

... for this course has extensive experience in design and delivery of customer care training. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and most recently held a senior management training role responsible for the delivery of sales and customer... Learn about: Designing Procedure, Lifetime Value, Phone Etiquette...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
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201-500£
Similar training and in other locations
Global Management Academy
First Line Certificates

...The Global CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT is designed to enable supervisors and managers to review the effectiveness of customer service in their organization and to develop strategies and implement a plan to improve the quality of customer service Comprising 5 Level 3 courses and... Learn about: Customer Care, Service Management, Customer Service...

  • Course
  • Online
  • 6 Months
  • Flexible
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£225
VAT exempt
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Open Study College
Customer service level 3 - Online course
10.0 1 opinion
Open Study College

...Gain an insight into customer service, from home!All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.You can work at your own time and pace. Completed coursework can be delivered by... Learn about: Value for Money, Customer Service, Getting feedback...

  • A Level
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Ireland, Scotland, Wales, Northern Ireland
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Price on request
New Skills Academy
Express online course

Learn what your customer wants!

... time. Gain an edge over the competition by implementing excellent customer relationship management processes today. Introduction to the Customer Relationship Management Diploma The Customer Relationship Management diploma comprises of five information packed modules which should take you around... Learn about: Body Language, Customer relationship, Customer Relationship Management...

  • Course
  • Online
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£19
Oxbridge Home Learning
Customer Service Excellence Level 3 - Online course
7.5 2 opinions
Oxbridge Home Learning

... part of the promise that your brand makes to a customer. The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition... Learn about: Skills and Training, Controlling Change, Corrective Action...

  • Vocational qualification
  • Online
  • 6 Months
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£295
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Global Edulink
Customer Service Training – Online - Online
10.0 2 opinions
Global Edulink
Certificate in Customer Service

...Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer Service Essential Training Course. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills... Learn about: Customer Service Skills, Handling Customer Complains, Customer Service Techniques...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£295 £30
+ VAT
Brentwood Open Learning College
Certificate in Customer Service (Level 3) - Online course
10.0 1 opinion
Brentwood Open Learning College

... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Customer Service, Certificate in Customer Service (Level 3), Customer Manager...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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£395 £89
Nobleprog (uk) Limited

... in groups Individual work Practice sessions Lectures Discussions LEARING OUTCOMES At the completion of this course, participants will be able to: Adopt a focused customer care strategy Identify key customer issues Build the professional image of the company Adapt to specific customer behaviour styles... Learn about: Customer Service, Customer Care, Body Language...

  • Course
  • Online
  • Flexible
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£3,000
Oplex careers
- 0.00% Customer Service Course - Level 3 - Accredited - Online
8.3 3 opinions
Oplex careers
Express online course

The best for your clients!

...This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just... Learn about: Customer Service...

  • Short course
  • Online
  • 12 Months
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£300 £19

...This is an introductory course dedicated to show you what the Smart Customer Management © philosophy and model is all about, and how it can help... Learn about: Customer Management, Customer-Centered Companies...

  • Course
  • Online
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Free

...To develop the skills required of an effective Customer Relationship Manager. Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. Suitable for: Managers and senior staff who provide the link between their own organisation's... Learn about: Customer Retention, Relationship Marketing, Customer Relationship Management...

  • Course
  • Distance Learning
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Price on request
Global Management Academy

...This course is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public sector, this course will provide you with the skills, knowledge and practice to successfully lead a frontline service... Learn about: Customer Manager, Customer legal rights, Customer Expectations...

  • Short course
  • Beginner
  • Online
  • Flexible
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£59
VAT inc.
John Academy

...Get ready for achieving success in working environments driven by client relationship for example, restaurants, motels, clubs, bars, bistros, coffee-houses and retail locations. The customer service skills you will gain in this course will help you achieve success in wide range of industries... Learn about: Customer Service Skills, Customer Service...

  • Course
  • Online
  • Flexible
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£10
Rapid Skillz

...This module looks at what you can do as a sales person to deliver extra value to your customers via customer care. Bear in mind that you and your organisation exist in a very competitive and rapidly changing world. It is important therefore to continually search for ways of being better than... Learn about: Sales Training, Quality Training, Customer satisfaction...

  • Short course
  • Beginner
  • Online
  • 3 Months
  • Flexible
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Price on request
Oxbridge Home Learning

...Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase... Learn about: Controlling Anger, Telephone Skills, Handling problems...

  • Vocational qualification
  • Online
  • 6 Months
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£295
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Global Edulink
Diploma in Customer Service – Online - Online
9.1 11 opinions
Global Edulink
Diploma in Customer Service

...Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service training qualification. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service... Learn about: Communication Skills, Telephone Skills, Customer Service Skills...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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£449 £45
+ VAT