Customer Management courses Northern Ireland

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in Northern Ireland
METHOD AND LOCATION
SUBJECT AREA
COURSE TYPE
  • All 5
  • Further Education 2
  • Training 2
  • Short course 1
AIMED AT
  • Anyone 4
  • Professionals 2
  • Companies 2
DURATION
  • Hours 4
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 2
  • Seminar 2
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5 results
Doctrina Training & Consultancy Ltd
Customer Service Skills course in Belfast City Doctrina Training & Consultancy Ltd

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Customer Care Cycle, Attitude cycle, Customer Service Skills...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • 20 June 2017
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£275
VAT exempt
Customer Retention Strategies course in Portadown Beckinridge Training and Development

...Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an 'ad-hoc' manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based... Learn about: Customer Service, Key Account Management, Customer Retention...

  • Short course
  • Portadown (Northern Ireland)
  • 1 Day
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...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Relationship Management, Customer Service...

  • NVQ
  • Belfast City (Northern Ireland)
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...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Service, Customer Relationship Management...

  • NVQ
  • Belfast City (Northern Ireland)
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...The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts the customer experience. This course prepares delegates to face the management challenges of successfully... Learn about: Customer Care Balance Sheet, Raving Fans, Service/Profit Chain...

  • Training
  • Advanced
  • Belfast (Northern Ireland)
  • 2 Days
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... for this course has extensive experience in design and delivery of customer care training. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and most recently held a senior management training role responsible for the delivery of sales and customer... Learn about: Coping Strategies, Lifetime Value, Phone Etiquette...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
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See more similar courses:
Global Management Academy
First Line Certificates

...The Global CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT is designed to enable supervisors and managers to review the effectiveness of customer service in their organization and to develop strategies and implement a plan to improve the quality of customer service Comprising 5 Level 3 courses and... Learn about: Team Training, Customer Service, Quality Training...

  • Course
  • Online
  • 6 Months
  • Flexible
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£225
VAT exempt
Ed-next
Express online course

Discover the importance of Customer Relationship Management

...Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service... Learn about: IT Management, Customer Service, Customer relationship...

  • Course
  • Online
  • Flexible
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d h m s

£21
+ VAT
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Open Study College
Customer service level 3 - Online course
1 opinion
Open Study College

...Gain an insight into customer service, from home!All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.You can work at your own time and pace. Completed coursework can be delivered by... Learn about: Purchase easily and quickly, Getting feedback, Customers first...

  • A Level
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Ireland, Scotland, Wales, Northern Ireland
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Price on request
Brentwood Open Learning College
Certificate in Customer Service (Level 3) - Online course
1 opinion
Brentwood Open Learning College

... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Communication Training, Customer Service, Communication Skills...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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Special Emagister price

£395 £89
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Global Edulink
Customer Service Training – Online - Online
1 opinion
Global Edulink
Certificate in Customer Service

...Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer Service Essential Training Course. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills... Learn about: Customer Service Techniques, Team Training, Telephone Courtesy...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£295 £30
+ VAT