Customer Management courses Northern Ireland

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in Northern Ireland
METHOD AND LOCATION
SUBJECT AREA
COURSE TYPE
  • All 5
  • Further Education 2
  • Training 2
  • Short course 1
AIMED AT
  • Anyone 4
  • Professionals 2
  • Companies 2
DURATION
  • Hours 4
  • Days 1
  • Weeks 0
  • 3 months 0
  • 6 months 0
  • 9 months 0
  • Year(s) 0
CHARACTERISTICS
  • Intensive 2
  • Practical course / Workshop 2
  • Seminar 2
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5 results
Doctrina Training & Consultancy Ltd
Customer Service Skills course in Belfast City Doctrina Training & Consultancy Ltd

...Good customer service is of vital importance for all businesses, large or small. It is more important now than ever to retain loyal customers and encourage rapport with existing and new customers. This course is designed to raise awareness of the Customer Service standards required... Learn about: Customer Care Cycle, Customer Service Skills, Working relationships...

  • Short course
  • Beginner
  • Belfast City (Northern Ireland)
  • 1 Day
  • 05 October 2017
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£275
VAT exempt
Customer Retention Strategies course in Portadown Beckinridge Training and Development

...Customer Improvement Strategies are increasingly recognised as being fundamental within a successful and profitable company. However, approaching this issue in an 'ad-hoc' manner is very draining on resources of time, personnel and money. To gain and keep customers, service or solution based... Learn about: Customer Relationship Management, Customer Retention, Key Account Management...

  • Short course
  • Portadown (Northern Ireland)
  • 1 Day
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Price on request

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Service, Customer Relationship Management...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...Suitable for: Customer Service NVQs are aimed at people who are in job roles where they deliver service to customers. These qualifications will help employers and employees achieve and demonstrate total quality as part of a continuous customer-service improvement programme... Learn about: Customer Relationship Management, Customer Service...

  • NVQ
  • Belfast City (Northern Ireland)
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Price on request

...The most successful organisations recognise that merely satisfying customers is never enough. True customer loyalty can only be derived through exceptional customer service that really impacts the customer experience. This course prepares delegates to face the management challenges of successfully... Learn about: Customer Focus, Managing Complaints, Good Service...

  • Training
  • Advanced
  • Belfast (Northern Ireland)
  • 2 Days
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£ 501-1000

... for this course has extensive experience in design and delivery of customer care training. The trainer has been successfully delivering training to both public and private sector organisations for over twelve years and most recently held a senior management training role responsible for the delivery of sales and customer... Learn about: Being Professional, Designing Procedure, 7 types of difficult people...

  • Training
  • Advanced
  • Belfast
    and 9 other venues
  • 1 Day
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£ 201-500
Similar training and in other locations
Global Management Academy
First Line Certificates

...The Global CERTIFICATE IN CUSTOMER SERVICE MANAGEMENT is designed to enable supervisors and managers to review the effectiveness of customer service in their organization and to develop strategies and implement a plan to improve the quality of customer service Comprising 5 Level 3 courses and... Learn about: Customer Relationship Management, Customer Needs, Service Management...

  • Course
  • Online
  • 6 Months
  • Flexible
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£225
VAT exempt
Ed-next
Express online course

Discover the importance of Customer Relationship Management

...Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service... Learn about: Customer Relationship Management, Customer Service, Customer relationship...

  • Course
  • Online
  • Flexible
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d h m s

£21
+ VAT
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Open Study College
Customer service level 3 - Online course
1 opinion
Open Study College

...Gain an insight into customer service, from home!All course materials will be delivered to you by post or email, so it couldn't be easier. Our experienced and friendly tutors will help you every step of the way.You can work at your own time and pace. Completed coursework can be delivered by... Learn about: Putting Things Right, Customer Service, Serving Customers...

  • A Level
  • Online
  • Flexible
Requirements
  • This course is for residents in England, Ireland, Scotland, Wales, Northern Ireland
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Price on request
Oxbridge Home Learning
Customer Service Excellence Level 3 - Online course
2 opinions
Oxbridge Home Learning

... part of the promise that your brand makes to a customer. The demand for customer service exists in all sectors of industry and commerce, at least three million people work in this area as illustrated by research carried out by the Institute of Customer Service. Which means there is a lot of competition... Learn about: Quality Evaluation, Supplier Control, Corrective Action...

  • Vocational qualification
  • Online
  • 6 Months
  • Flexible
Requirements
  • This course is for residents in England, Scotland, Wales, Northern Ireland
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£295
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Global Edulink
Customer Service Training – Online - Online
2 opinions
Global Edulink
Certificate in Customer Service

...Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Customer Service Essential Training Course. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service skills... Learn about: Customer Service Techniques, Telephone techniques, Telephone Etiquette...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£295 £30
+ VAT
Brentwood Open Learning College
Certificate in Customer Service (Level 3) - Online course
1 opinion
Brentwood Open Learning College

... for the excellence in customer service, dealing with difficult customers, communication effectively for the delivery of customer service, and the principle of making improvements to customer service. Hence this home study course teaches you everything from the fundamentals of customer service to more complex skills... Learn about: Difficult People, Certificate in Customer Service (Level 3), Customer Manager...

  • Course
  • Intermediate
  • Online
  • 48 Weeks
  • Flexible
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Special Emagister price

£395 £89
Oplex careers
Customer Service Course - Level 3 - Accredited - Online
3 opinions
Oplex careers
Special Offer - CPD Accredited - NUS Eligible

...This online Customer Service course will teach learners how to provide excellent customer service to customers. The course will explore a variety of ways in which good customer service can be established. Whether you are working in the workplace dealing with customers, or want to just... Learn about: Customer Service...

  • Short course
  • Online
  • 12 Months
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Special Emagister price

£300 £19
New Skills Academy
Customer Service Diploma LEVEL 3 - CPD Accredited - Online course
1 opinion
New Skills Academy
Only £19 for Emagister users - NUS Card Eligible

...Customer services jobs are becoming ever more in demand. As online sales have increased consumers now demand better service from the companies that they deal with or they are likely to take their business elsewhere. As such now is a great time to find work in the customer services sector... Learn about: Customer relationship, Communication Training, Customer Relationship Management...

  • Course
  • Beginner
  • Online
  • Flexible
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Special Emagister price

£299 £19

...This is an introductory course dedicated to show you what the Smart Customer Management © philosophy and model is all about, and how it can help... Learn about: Customer-Centered Companies, Customer Management...

  • Course
  • Online
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Free
OfCourse

... you turn ideas into opportunities, opportunities into business models, and business models into thriving organizations. This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal... Learn about: Customer Service...

  • Course
  • Online
  • Flexible
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Special Emagister price

£49 £24
Global Management Academy

...This course is designed to help first-line managers develop their skills and knowledge in the management of service delivery. Whether in the commercial or public sector, this course will provide you with the skills, knowledge and practice to successfully lead a frontline service... Learn about: Customer Manager, Customer Expectations, Customer legal rights...

  • Short course
  • Beginner
  • Online
  • Flexible
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£59
VAT inc.
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NCC Home Learning

...Develop your skills in customer service and learn what it takes to gain and maintain customer satisfaction. Suitable for: This course is suitable for those interested in developing their customer service skills... Learn about: Skills and Training, Customer satisfaction, Customer Service...

  • Course
  • Distance Learning
  • 12 Weeks
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Price on request
Nobleprog (uk) Limited

... in groups Individual work Practice sessions Lectures Discussions LEARING OUTCOMES At the completion of this course, participants will be able to: Adopt a focused customer care strategy Identify key customer issues Build the professional image of the company Adapt to specific customer behaviour styles... Learn about: Customer satisfaction, Effective Communication, Customer Care...

  • Course
  • Online
  • Flexible
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£3,000

...To develop the skills required of an effective Customer Relationship Manager. Understand the benefits of high level CRM and the part it plays in client retention. Build excellent customer relationships. Suitable for: Managers and senior staff who provide the link between their own organisation's... Learn about: Relationship Marketing, Customer Relationship Management, Customer Service...

  • Course
  • Distance Learning
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Price on request
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Global Edulink
Diploma in Customer Service – Online - Online
11 opinions
Global Edulink
Diploma in Customer Service

...Are you looking to develop your customer service skills? Give your career a boost with the well-recognised Global Edulink’s Diploma in Customer Service training qualification. Global Edulink, as a leading training courses provider in the UK, this course allows you to enhance your Customer service... Learn about: Customer Service, Customer Service Skills, Telephone Skills...

  • Course
  • Intermediate
  • Online
  • 365 Days
  • Flexible
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Special Emagister price

£449 £45
+ VAT