Customer Management courses Scotland

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in Scotland
METHOD AND LOCATION
  • All 645
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  • Classroom-based 503
Scotland 22
Area/Region
PRICE
  • £1,000
  • £500
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  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 22
  • Course 10
  • Short course 5
  • Further Education 4
  • Training 3
STARTING
  • In 30 days 6
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AIMED AT
  • Anyone 2
  • Professionals 1
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LEVEL
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CHARACTERISTICS
  • Intensive 1
  • Practical course / Workshop 3
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1 - 20 of 22 results

...To gain knowledge and skills on customer relationship management. Suitable for anyone interested in customer relationship management... Learn about: Customer Relationship Management...

  • Short course
  • Edinburgh (Scotland)
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...What is special about this course? Market research confirms that a happy customer tends to be a customer for life. Bad service, on the other hand, costs the company lost sales. The aim of this course is to enable people employed in any organisation dealing with both internal and external customers... Learn about: Customer Service...

  • Vocational qualification
  • Blairgowrie (Scotland)
  • Flexible
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...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Customer Service, Customer Service Skills, Dealing with difficult customers...

  • Short course
  • Intermediate
  • Midlothian/Edinburghshire (Scotland)
  • 1 Day
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£255
+ VAT

...Customer Service Everybody appreciates a friendly, helpful face, whatever the circumstance. So it makes sense that as the business world becomes... Learn about: Customer Retention, Customer Service...

  • Vocational qualification
  • Alloa
    and another venue.
    (Scotland)
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...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Relationship Management, Customer Service...

  • Short course
  • Aberdeen (Scotland)
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...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • Aberdeen (Scotland)
  • 3 hours of class
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Effective Customer Care course in Glasgow Mint Training and Consultancy

...Suitable for: This customer care training course is aimed at anyone that deals with customers face-to-face or in a retail environment... Learn about: Customer relationship, Customer Retention, Customer Service...

  • Training
  • Glasgow (Scotland)
  • 1 Day
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£125
VAT inc.

...Explain what is meant by excellent customer care. Understand customer perceptions and how to meet customer requirements. Use inter personal techniques to deal effectively with customers. Understand how to handle a complaint to achieve a positive outcome. Suitable for: Customer services staff... Learn about: Customer Service...

  • Short course
  • Kilsyth (Scotland)
  • 1 Day
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...1. Demonstrate and understanding of the importance of excellent customer service skills. 2. Describe the communication process, and the skills required to make your communication effective. 3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs... Learn about: Customer Relationship Management, Customer Service, Relation Management...

  • Training
  • Edinburgh (Scotland)
  • 7 hours of class
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£85
+ VAT

...Key Account Management Course Descriptor: A course for individuals wishing to develop a strategic approach to managing their key client accounts... Learn about: Key Account Management...

  • Short course
  • Inhouse in Edinburgh (Scotland)
  • 1 Day
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...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Relationship Management, Customer Service, Customer Retention...

  • NVQ
  • Cumbernauld (Scotland)
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...Course Overview This is a work based qualification for those who are working in a customer service environment. To complete the qualification you will complete units that reflect your customer service activities. There are 2 mandatory and you choose optional units across 4 different themes. The... Learn about: Customer Service...

  • A Level
  • Blairgowrie (Scotland)
  • Flexible
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£900
+ VAT

...Best results are normally achieved by working in small groups: this leads to mutual benefit from interaction. Training concentrates on - • Mirroring client... Learn about: Customer Retention, Customer Relationship Management, Customer Service...

  • Course
  • Edinburgh (Scotland)
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... who had previous experience working with clients or customers. Suitable for all levels... Learn about: Customer Service, Customer Relationship Management, Relationship Marketing...

  • Course
  • Inhouse in Midlothian/Edinburghshire
    and 6 other venues
  • 6 hours of class
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£275
+ VAT

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Relationship Management, Customer Service...

  • Course
  • Aberdeen (Scotland)
  • 3 hours of class
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...chassis alignment to rectify vehicle chassis deformation, repairing extensively damaged vehicle body panels, resistance and mig brazing welding techniques... Learn about: Vehicle Body Repair...

  • Course
  • Blairgowrie (Scotland)
  • Flexible
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...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

  • Course
  • Aberdeen (Scotland)
  • 6 hours of class
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...You can also progress onto this course with a relevant Entry Level 3 Certificate. How will I study my course? Full Time Face to face teaching... Learn about: Vehicle Body Repair, Vehicle Refinishing...

  • Course
  • Blairgowrie (Scotland)
  • Flexible
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...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

  • Course
  • Aberdeen (Scotland)
  • 6 hours of class
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... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Skills and Training, Quality Training, Customer Service...

  • Course
  • Glasgow (Scotland)
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