Customer Management courses Scotland

YOUR CURRENT SELECTION
  • Customer Management
  • Classroom-based in Scotland
METHOD AND LOCATION
PRICE
  • £1,000
  • £500
  • £200
  • £100 or less
SUBJECT AREA
COURSE TYPE
  • All 19
  • Course 9
  • Short course 5
  • Training 3
  • Further Education 2
STARTING
  • In 30 days 3
  • In 3 months 4
  • In 6 months 4
  • In 9 months 4
  • In 1 year 4
  • In over a year 3
AIMED AT
  • Anyone 2
  • Professionals 1
  • Companies 1
LEVEL
  • All levels 2
  • Intermediate 1
  • Advanced 1
CHARACTERISTICS
  • Intensive 1
  • Practical course / Workshop 3
  • Seminar 1
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19 results

...To gain knowledge and skills on customer relationship management. Suitable for anyone interested in customer relationship management... Learn about: Customer Relationship Management...

  • Short course
  • Edinburgh (Scotland)
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...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Building Rapport, Continuous Improvement, Selling skills...

  • Short course
  • Intermediate
  • Midlothian/Edinburghshire (Scotland)
  • 1 Day
  • 09 October 2017
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£255
+ VAT

...Customer Service Everybody appreciates a friendly, helpful face, whatever the circumstance. So it makes sense that as the business world becomes... Learn about: Customer Retention, Customer Service...

  • Vocational qualification
  • Alloa
    and another venue.
    (Scotland)
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...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management...

  • Short course
  • Aberdeen (Scotland)
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...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • Aberdeen (Scotland)
  • 3 hours of class
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Effective Customer Care course in Glasgow Mint Training and Consultancy

...Suitable for: This customer care training course is aimed at anyone that deals with customers face-to-face or in a retail environment... Learn about: Customer Relationship Management, Customer satisfaction, Customer Retention...

  • Training
  • Glasgow (Scotland)
  • 1 Day
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£125
VAT inc.

...Explain what is meant by excellent customer care. Understand customer perceptions and how to meet customer requirements. Use inter personal techniques to deal effectively with customers. Understand how to handle a complaint to achieve a positive outcome. Suitable for: Customer services staff... Learn about: Customer Service...

  • Short course
  • Kilsyth (Scotland)
  • 1 Day
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...1. Demonstrate and understanding of the importance of excellent customer service skills. 2. Describe the communication process, and the skills required to make your communication effective. 3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs... Learn about: Relation Management, Customer satisfaction, Customer Service...

  • Training
  • Edinburgh (Scotland)
  • 7 hours of class
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£85
+ VAT

...Key Account Management Course Descriptor: A course for individuals wishing to develop a strategic approach to managing their key client accounts... Learn about: Key Account Management...

  • Short course
  • Inhouse in Edinburgh (Scotland)
  • 1 Day
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...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...

  • NVQ
  • Cumbernauld (Scotland)
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...• Mirroring client behaviour for empathy • The use of role-play to cover a wide range of scenarios • Peer group feed-back • Video replay to reinforce and embed training... Learn about: Customer Retention, Customer Service, Relationship Marketing...

  • Course
  • Edinburgh (Scotland)
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... who had previous experience working with clients or customers. Suitable for all levels... Learn about: Customer Relationship Management, Customer Retention, Customer Service...

  • Course
  • Inhouse in Midlothian/Edinburghshire
    and 6 other venues
  • 6 hours of class
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£275
+ VAT

.... Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energising and practical three-day workshop. ]What will I learn The current outline for the call centre agents course teaches... Learn about: Negotiation Skills, Customer Service Skills, Improve Communication...

  • Course
  • Inhouse in Glasgow
    and 4 other venues
  • 1 Day (8 hours of class)
  • Flexible
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£895
+ VAT

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Service, Customer Relationship Management...

  • Course
  • Aberdeen (Scotland)
  • 3 hours of class
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...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

  • Course
  • Aberdeen (Scotland)
  • 6 hours of class
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...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...

  • Course
  • Aberdeen (Scotland)
  • 6 hours of class
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... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Customer Service, Skills and Training, Quality Training...

  • Course
  • Glasgow (Scotland)
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... continually increases; yet an existing loyal customer offers enormous lifetime value. This programme provides a structure for dealing with customers across all aspects of the relationship. It is based upon an understanding from the customer's point of view and demonstrates the skills necessary for effective... Learn about: Building Relationships, Non-verbal Communication, Designing Procedure...

  • Training
  • Advanced
  • Glasgow
    and 9 other venues
  • 1 Day
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201-500£

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Confidence Training, Customer Service...

  • Course
  • Glasgow (Scotland)
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Price on request