16

Customer Management courses Scotland

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  • Customer Management
  • Classroom-based in Scotland
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CHARACTERISTICS
  • Intensive 1
  • Practical course / Workshop 2
  • Seminar 1
  • Short course
  • Edinburgh (Scotland)

...To gain knowledge and skills on customer relationship management. Suitable for anyone interested in customer relationship management... Learn about: Customer Relationship Management...


Price on request
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  • Short course
  • Midlothian/Edinburghshire (Scotland)
  • Intermediate
  • 1 Day

...To explain the main elements of professional customer service. To identify the needs and expectations of internal and external customers. To identify ways of improving the quality of the customer experience. To understand your personal impact on customers and how attitudes make the difference... Learn about: Behaviour styles, Customer Service, Building Rapport...


£255
+ VAT
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  • Vocational qualification
  • Alloa
    and another venue.
    (Scotland)

...Customer Service Everybody appreciates a friendly, helpful face, whatever the circumstance. So it makes sense that as the business world becomes... Learn about: Customer Retention, Customer Service...


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  • Short course
  • Aberdeen (Scotland)

...This course covers the fundamentals of customer care, and health & safety... Learn about: Customer Service, Customer Relationship Management...


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  • Course
  • Aberdeen (Scotland)
  • 3h

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Relationship Management, Customer Service...


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Effective Customer Care course in Glasgow
Mint Training and Consultancy
  • Training
  • Glasgow (Scotland)
  • 1 Day

...Suitable for: This customer care training course is aimed at anyone that deals with customers face-to-face or in a retail environment... Learn about: Customer Relationship Management, Customer Service, Customer relationship...


£125
VAT inc.
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  • Short course
  • Kilsyth (Scotland)
  • 1 Day

...Explain what is meant by excellent customer care. Understand customer perceptions and how to meet customer requirements. Use inter personal techniques to deal effectively with customers. Understand how to handle a complaint to achieve a positive outcome. Suitable for: Customer services staff... Learn about: Customer Service...


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  • Training
  • Edinburgh (Scotland)
  • 7h

...1. Demonstrate and understanding of the importance of excellent customer service skills. 2. Describe the communication process, and the skills required to make your communication effective. 3. Demonstrate how to listen to your customers in a way that shows that you care about them and their needs... Learn about: Customer relationship, Customer Relationship Management, Customer satisfaction...


£85
+ VAT
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  • NVQ
  • Cumbernauld (Scotland)

...The SVQ in Customer Service is made up of 7 units (8 at level 3). The two mandatory units are preparing to deliver good customer service and providing customer service within the rules. Five optional units must also be undertaken from the themes of impression and image, delivery, handling problems... Learn about: Customer Relationship Management, Relationship Marketing, Customer Retention...


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  • Course
  • Edinburgh (Scotland)

...Client Contact Skills The Rhetorical Company trains business people at all levels in the effective use of the spoken word. This applies particularly... Learn about: Customer Relationship Management, Relationship Marketing, Customer Retention...


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  • Course
  • Aberdeen (Scotland)
  • 3h

...To understand why customer service is essential. To understand who our customer are. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations. To understand the importance of first and lasting impressions. To improve... Learn about: Customer Relationship Management, Customer Service...


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...


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  • Course
  • Aberdeen (Scotland)
  • 6h

...To understand why customer service is essential. To understand who our customers are. To recognise the importance of teamwork. To appreciate the needs, wants and perceptions of your customers. To be able to recognise expected service and exceed those expectations internally and externally... Learn about: Customer Service...


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  • Course
  • Glasgow (Scotland)

... from the fundamentals of customer service through to the more complex skills, all through cost-effective home study. The distance learning course is designed to suit you, allowing you to learn customer service skills in a flexible and convenient manner.If you'd like a career in customer service or would like to simply... Learn about: Quality Training, Customer Service, Skills and Training...


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  • Training
  • Glasgow
    and 9 other venues
  • Advanced
  • 1 Day

... continually increases; yet an existing loyal customer offers enormous lifetime value. This programme provides a structure for dealing with customers across all aspects of the relationship. It is based upon an understanding from the customer's point of view and demonstrates the skills necessary for effective... Learn about: 7 types of difficult people, Designing Procedure, Coping Strategies...


£ 201-500
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  • Course
  • Glasgow (Scotland)

... public.This distance learning course provides candidates with the knowledge, confidence and flexibility to develop in their current customer service role. It also prepares professionals who are new to this field to meet the changing demands of their future careers. The course provides successful candidates... Learn about: Customer Service, Confidence Training...


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