6

Customer Management Courses Suffolk

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  • Short course
  • Ipswich
  • 1 Day

...The intended result of this course is to enable participants to manage face-to-face customer aggression at work. Delegates will be able to define acceptable and unacceptable levels of behaviour and develop an awareness of verbal and non-verbal indicators of aggression, comprehending ethnic... Learn about: Customer Relationship Management, Customer Service... More


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  • Course
  • Diss
  • 60h

...This programme is designed for people seeking to understand and apply good practice in promoting effective customer relations Study flexibly wherever and whenever you choose Accredited & highly recognised programmes Access to expert tutors and world class support... More


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  • Course
  • Diss
  • 200h

...This Home Learning programme has been developed to enable those working, or hoping to work, in a customer service role, in any type of organisation or context, to acquire and develop, a level of understanding and skills that will help them to service customer requirements in a professional... Learn about: Customer Service... More


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  • Course
  • Diss
  • 150h

...The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role Study flexibly wherever and whenever you choose Accredited & highly recognised programmes Access to expert tutors and world class support... Learn about: Customer Care... More


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  • Course
  • Diss
  • 60h

...Key Topics Module 1: What is Customer Service Excellence? Module 2: Why is Service Excellence Important? Module 3: What Do Customers Want? Module... Learn about: Customer Service... More


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  • Course
  • Diss
  • 150h

... Company Information / Research Time Management Communication Working with Others Customer Service Health & Safety Security Awareness Administration... Learn about: IT Development... More


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