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Customer Management Courses West Midlands
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Advanced
- March
...An inspirational and interactive course that teaches advanced customer service skills that create a pro-active customer focus within your team... Learn about: Customer Retention Strategy, Customer relationship, Customer Relationship Management...
- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- January
...Only when we really understand our customers' experiences of our business can we make real improvements to our business practice. This course develops techniques to help identify our customers' expectations and how we can meet and exceed them in both the sales and after sales roles... Learn about: Communication Training, Customer Care, Customer Service Skills...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Birminghamand6 other venues
- Bristol, Edinburgh, Leeds, London, Manchester, Nottingham
- Intermediate
- August
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Strategy, Marketing Practices, Marketing Tools...
...Relationship Marketing is about adjusting your marketing strategy based on the buying behaviour of your customers. This course starts by explaining various theories of marketing and subsequently introduces the concept of relationship marketing and gives ideas of how to implement it. As a result... Learn about: Marketing Strategy, Marketing Practices, Marketing Tools...
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I had the 2 days training and it was beyond excellent. I have learned so much in 2 days that it has given me a lot of confidence which I did not have before. I got so much out of my equipment too. I highly recommend this training to anyone to improve their knowledge of live sound engineering.
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- Short course
- Sutton Coldfield
- 1 Day
...To understand the benefits of good customer care and to develop key skills when in contact with customers. Suitable for: Tailored to all levels...
- Training
- Birminghamandanother venue.
- London
- 1 Day
...Handling difficult situations in a professional and positive manner will increase customer satisfaction and improve customer retention. Fail to handle and acknowledge your customers complaints and you could push them in to the arms of your competitors. Book a place on our Handling Difficult...
- NVQ
- Sutton Coldfield
... Level 2 NVQ in Customer Service, candidates must achieve 7 units made up of 2 mandatory units and 5 optional units, at least one unit from each theme...
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We received excellent training from Will. He was clear, informative and made it very easy to take in all the requirements we had for our training. He kept us motivated & engaged and we would highly recommend this training to any organisation.
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I was impressed with the course content and the trainer's knowledge. Really enjoyed the course and can't wait to get going with it all. I would definately reccomend this course to others. Even if you think you know how to use it there are many helpful hints.
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I had no idea that ACT! could be so powerful, and so this course was something of a revellation to me. The course moved at a steady pace and the trainer made an extra effort to ensure that there was value for everyone. It was enjoyable, informative and I would recommend it to anyone that wants to really understand what ACT! can do for your business. At £170 it was also good value for money.
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- Short course
- Burton Upon Trentandanother venue.
- Redbourn
- 1 Day
...On completion, all users will feel confident in using all aspects of the system including managing contact, group and company records, scheduling and following up activities, calendar management and reporting. Attendees to the 2nd session will feel able to manage the system, ensure that it is...
...On completion, all users will feel confident in using all aspects of the system including managing contact, group and company records, scheduling and following up activities, calendar management and reporting. Attendees to the 2nd session will feel able to manage the system, ensure that it is...
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We received excellent training from Will. He was clear, informative and made it very easy to take in all the requirements we had for our training. He kept us motivated & engaged and we would highly recommend this training to any organisation.
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I was impressed with the course content and the trainer's knowledge. Really enjoyed the course and can't wait to get going with it all. I would definately reccomend this course to others. Even if you think you know how to use it there are many helpful hints.
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I had no idea that ACT! could be so powerful, and so this course was something of a revellation to me. The course moved at a steady pace and the trainer made an extra effort to ensure that there was value for everyone. It was enjoyable, informative and I would recommend it to anyone that wants to really understand what ACT! can do for your business. At £170 it was also good value for money.
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- Course
- West Midlands
...2. Course description This course will give you an introduction to the basic skills and knowledge needed to work in the hospitality industry...
- Short course
- Coventry
- 1 Day
...First class customer service is recognised as a major factor in achieving business success. This workshop focuses on identifying the areas that help and hinder excellent customer service. Individuals will be given the opportunity to develop positive strategies to improve their customer service...
- Training
- Birminghamand11 other venues
- Basingstoke, Manchester, Bristol, Southampton, Reading, Swindon, Garforth, Woking, Brentwood, Oxford, London ...
- 1 Day
...Suitable for: Anyone working in a customer service environment providing service to either internal or external customers. Anyone handling incoming and out bound telephone calls...
- NVQ
- Wolverhampton
... of the advice and guidance service ·Interact with clients using a range of media ·Develop personal performance through delivering customer service Plus three... Learn about: Customer Relationship Management, Customer Retention, Relationship Marketing...
- NVQ
- Wolverhampton
...This NVQ aims to provide recognition and accreditation for advice and guidance practitioners working in a wide range of contexts, who are in roles featuring a significant degree of autonomy and independence and which are likely to involve the management of staff and resources... Learn about: Customer Retention, Customer Relationship Management, Customer Service...
- Course
- Coventry
- 6h
...Suitable for: Anyone working in retail or a customer focused environment...
- NVQ
- Inhouse in Dudley
- 18 Months
...Suitable for: All of our Apprenticeships are Government Funded Qualifications, as of April 2012 they are fully funded for all ages. All of our Apprenticeships...
- Course
- Birmingham
- Different dates available
... this could be the apprenticeship for you. Apprentices who qualify in customer service could work in retail, telecommunications, the utility industry or in the public sector. Good customer service is key to the success of all business and organisations are willing to invest in good staff in this area. You will learn... Learn about: Customer Service...
- NVQ
- Sutton Coldfield
... Level 3 NVQ in Customer Service, candidates must achieve 8 units made up of 2 mandatory units and 6 optional units, at least one unit from each theme...
- A Level
- Birmingham
- Different dates available
...This short course is aimed at people who would like to develop the knowledge and skills required for working with the public. This course covers all aspects of providing excellent customer service, how to improve current processes, understanding the organisation, the importance of communication... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 12 Months
...Overview Customer service staff play a key role in determining the quality of the customer experience, whatever the business, which in turn helps to increase customer loyalty. There is a growing demand across all sectors for people who have the skills and abilities to be people focussed... Learn about: Customer Service...
...Overview Customer service staff play a key role in determining the quality of the customer experience, whatever the business, which in turn helps to increase customer loyalty. There is a growing demand across all sectors for people who have the skills and abilities to be people focussed... Learn about: Customer Service...
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I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
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- NVQ
- Birmingham
- Different dates available
- 2 Years
... hospitality apprenticeship will enable you to learn while you work and immediately apply your training to your role. Your studies will explore the essentials of managing in hospitality as well as a choice of management specialisms. As a hospitality manager, your role will typically involve high levels... Learn about: Team Training, Hospitality Management, Revenue management...
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