CUSTOMER RELATIONS - LEVEL 2 COURSE

NVQ

Distance

£ 250 VAT inc.

Description

  • Type

    NVQ Level 2

  • Methodology

    Distance Learning

  • Class hours

    80h

  • Duration

    1 Year

  • Start date

    Different dates available

  • Online campus

    Yes

  • Delivery of study materials

    Yes

  • Support service

    Yes

  • Virtual classes

    Yes

Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.

Facilities

Location

Start date

Distance Learning

Start date

Different dates availableEnrolment now open

About this course

At the end of the home study courses students will be able to:

Understand the need for customer care skills
Identify strengths and weaknesses in your firms care approach
Plan a caring approach
Develop personal customer care skills – face to face
Develop personal customer care skills – on the phone
Understand how to deal effectively with anger, aggression and complaints
Define the role of receptionist
Describe good practice in receiving visitors and guests
List the administrative function assigned to reception
Understand the importance of security and personal safety

At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

This centre's achievements

2016
2015

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 15 years

Subjects

  • Telephone Skills
  • Security
  • Customer Care
  • IT
  • Approach
  • Quality
  • Accredited
  • Quality Training
  • IT Security
  • Skills and Training

Course programme

The Course Includes the Following 3 Units:-

Unit One - Customer Care

The following topics are covered: Why your firm needs customer care, Why you need to do something about it, Your plan of campaign, Customer care skills and Handling complaints.

Unit Two -Customer Care on the Telephone

The following topics are covered: Telephones – problems and opportunities, Communicating on the telephone, Telephone skills, Telephone Reception Skills, Dos and Don’ts on the telephone, Handling problems and objections, Controlling anger, Dealing with criticism and Handling complaints.

Unit Three -Reception Skills

The following topics are covered: The role of the receptionist, Being a ambassador, Receiving visitors & guests, Administration in reception, Security & safety and Telephone Skills.

Additional information

Course Format Paper Based Materials Payment Plan Option Spread the cost over 4 monthly payments. Approximate Self Study Time 80 Hours (Self Study) Initial Payment of

CUSTOMER RELATIONS - LEVEL 2 COURSE

£ 250 VAT inc.