CUSTOMER RELATIONS - LEVEL 2 COURSE
NVQ
Distance
Description
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Type
NVQ Level 2
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Methodology
Distance Learning
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Class hours
80h
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Duration
1 Year
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Start date
Different dates available
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Online campus
Yes
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Delivery of study materials
Yes
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Support service
Yes
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Virtual classes
Yes
Approximate Study Time: 80 Hours (Self Study) Buy Now More Info This course is designed for people seeking to understand and apply good practice in promoting effective customer relations. On successful completion of this course students will receive an accredited Level 2 Certificate of Achievement.
Facilities
Location
Start date
Start date
About this course
At the end of the home study courses students will be able to:
Understand the need for customer care skills
Identify strengths and weaknesses in your firms care approach
Plan a caring approach
Develop personal customer care skills – face to face
Develop personal customer care skills – on the phone
Understand how to deal effectively with anger, aggression and complaints
Define the role of receptionist
Describe good practice in receiving visitors and guests
List the administrative function assigned to reception
Understand the importance of security and personal safety
At the end of this course successful learners will receive a Certificate of Achievement from ABC Awards and Certa Awards and a Learner Unit Summary (which lists the components the learner has completed as part of the course).
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This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Telephone Skills
- Security
- Customer Care
- IT
- Approach
- Quality
- Accredited
- Quality Training
- IT Security
- Skills and Training
Course programme
Unit One - Customer Care
The following topics are covered: Why your firm needs customer care, Why you need to do something about it, Your plan of campaign, Customer care skills and Handling complaints.
Unit Two -Customer Care on the TelephoneThe following topics are covered: Telephones – problems and opportunities, Communicating on the telephone, Telephone skills, Telephone Reception Skills, Dos and Don’ts on the telephone, Handling problems and objections, Controlling anger, Dealing with criticism and Handling complaints.
Unit Three -Reception SkillsThe following topics are covered: The role of the receptionist, Being a ambassador, Receiving visitors & guests, Administration in reception, Security & safety and Telephone Skills.
Additional information
CUSTOMER RELATIONS - LEVEL 2 COURSE