Customer Relations Level 2

Method of study

Distance learning enables you to complete your studies at work or at home over a timescale which suits your other commitments. No formal attendance at college is required but tutor support is included.

Duration

The course may take an average student approximately 60 hours to complete, including the assessment. You can register at any time and you will have a full year in which to complete the course.

Course materials

You receive: course manual, with exercises and activities, assignments and study guide to help you plan your studies, and assessment materials.

Assessment method

Each element is followed by a written assignment, which you submit for marking by your Tutor. No external examination is required.

Tutor support

As well as marking your assignments, your Tutor is available for help by telephone and/or email.

ACCREDITATION

This course is provided in conjunction with Kendal Publishing Ltd, a licensed NCFE centre, and is equivalent to Level 2 on the National Qualifications Framework. NCFE is recognised as an awarding body by the Office of the Qualifications & Examinations Regulator (Ofqual) in England, DCELLS in Wales and CCEA in N Ireland.

PRICE

£250 including registration, materials, tuition and validation
Or £60 deposit and 4 monthly payments of £50 (£260) (UK only)
Overseas: EU postage included or £20 courier. World: Add £20 Airmail signed-for delivery.

OUTLINE CONTENT

Module 1: Customer Care

•Why your firm needs customer care
•Why you need to do something about
it
•Your plan of campaign
•Customer care skills
•Handling complaints

Module2: Customer Care by Telephone

•Problems & opportunities
•Telephone skills
•Telephone reception skills
•Dos and don'ts
•Handling problems & objections
•Dealing with criticism
•Communicating on the telephone
•Handling complaints

Module 3: Reception Skills

•Role of the receptionist
•Being an ambassador
•Receiving visitors and guests
•Administration in reception