Customer Relations Level 2

Exceptional customer service does not just happen; it must be planned for and delivered by staff at all levels, in all disciplines and in every area of the organisation working together as a team. Customer service is the provision of service to customers before, during and after a purchase. Customer service plays a vital role in an organisation's ability to generate income and revenue.

Delivering effective customer service is essential to the success of all organisations whether they be in the private, public or not for profit sectors. This Oxbridge Home Learning course has been designed to equip the learner with the knowledge, understanding and skills to deliver effective customer service irrespective of the type of organisation.

This flexible and comprehensive course requires no prior knowledge and will support you in the preparation for further education and new job prospects whilst expanding your understanding of Customer Service. The convenience of the course allows you to learn at your own pace.