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Customer Management courses
- Short course
- Online
- Advanced
- Different dates available
...examine which private businesses provide the best customer service and how that can be applied to the public sector. Advanced Customer Service for the Public Sector... Learn about: Public Sector, Customer Service...
- Course
- Online
- Intermediate
- Different dates available
...course will help you develop your customer service skills following which you will develop deeper understanding of your customer's needs. The course... Learn about: Relationship Marketing, Customer relationship, Relationship Counselling...
- Course
- Online
- Different dates available
...skills and effective ways for improvements as well. Learners will likewise learn phone etiquette, how to work in a group effectively, manage time and... Learn about: Customer Service, Customer Service Skills...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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- Course
- Online
- Different dates available
- 18 Months
...or challenging customer service situations. You’ll learn how to: communicate effectively over email with colleagues and clients, as well as how to increase... Learn about: Customer Service...
...or challenging customer service situations. You’ll learn how to: communicate effectively over email with colleagues and clients, as well as how to increase... Learn about: Customer Service...
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Very professional staff, easy to use interface. I got much more information that i needed to complete the course.
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Studying from home is the best. The only complaint is the delay replying emails although at times some trainers were super fast. Friendly, helpful staff were always willing to help with any concerns I had.
← | → see all
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Amazing support - easy layout and understanding of modules to complete- quick assessment feedback - good experience. I would recommend it for sure.
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I recently completed the Customer Service Level 3 with Distinctive Training. I would like to start by saying that I am so grateful to Distinctive Training for giving me this opportunity and broadening my horizons, allowing and helping me to begin this journey of realising my academic potential. I have truly enjoyed the course and I am about to get a full-time job thanks to this qualification. It has been very importante for me.
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During the whole course I had the support of a training assessor. I also had some visits to workplaces.
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- Short course
- Inhouse
...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...
...well as investigate areas for improvement. Assessment: All candidates are assessed on the job using a range of methods including; observation...
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I recently completed the Customer Service Level 3 with Distinctive Training. I would like to start by saying that I am so grateful to Distinctive Training for giving me this opportunity and broadening my horizons, allowing and helping me to begin this journey of realising my academic potential. I have truly enjoyed the course and I am about to get a full-time job thanks to this qualification. It has been very importante for me.
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During the whole course I had the support of a training assessor. I also had some visits to workplaces.
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The union should improve their social activities.
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- Course
- Leicester
...Optional Course Progression : Particiapnts may choose to move onto NVQ 3 in Customer Service Careers Progression : Participants will be qualified at level...
...Optional Course Progression : Particiapnts may choose to move onto NVQ 3 in Customer Service Careers Progression : Participants will be qualified at level...
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The union should improve their social activities.
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- Course
- Distance Learning
...for those who want to enhance their professional career! Managers and supervisors responsible for setting customer care standards Front-line staff... Learn about: Customer Care...
- Training
- Inhouse
...As face-to-face customer contact is more memorable than a telephone call, it is vital that those in direct customer-facing positions are suitably equipped to offer a seamless...
- Course
- Paisley
- 9 Weeks
...mission statements, design of customer care strategies Study Method: Internet based self study Assessment: Online assessment to be completed at home...
- Short course
- Sutton Coldfield
- 1 Day
...and using positive language Turn around customers’ dissatisfaction and complaints to a positive outcome Saying ‘No’ constructively BY THE END OF THE COURSE...
- Course
- Plymouth
- Different dates available
...some of your enormous untapped resources to help you feel motivated, confident and at ease in any service situation so you too can give of your... Learn about: Skills and Training, Customer Service...
- NVQ
- Online
...which involve customer contact. You must be working in a customer service role. Course Content Qualification structure To achieve a full Level 2 QCF Certificate... Learn about: Customer Service...
- NVQ
- Blended in London
- 6 Months
...At TLE we offer the NVQ Customer Service Level 2, a qualification designed to recognise the customer service skills you have in the workplace and to...
- NVQ
- Inhouse
...It is suitable for candidates: -who are able to suggest and help implement changes to improve customer service -who are experienced problem solvers...
- Short course
- Inhouse in Newbury
- 1 Day
...1 Day Delegate No: Min: 4 Max: 12 Target Audience: • For individuals who are responsible for remaining professional and providing excellent customer service...
- Short course
- Manchester
- 1 Day
...and exercises to reinforce the theoretical content. Delegates will receive an action biased course content that will equip them with the fundamental knowledge...
- Course
- Harpenden
- 1 Day
...including helpdesk, support, project managers, account managers and other customer-facing staff. All front-line and supporting staff - and their managers and supervisors...
- Course
- Bradford
- 12 Months
...work both in our training centres and also on placement. You will work towards Customer Service NVQ Level 1, dealing with colleagues and customers,filing...
- Short course
- Inhouse
- 1 Day
...Business letter writing may be on the decline, but letters still represent a vital communication channel between an organisation and its customers...
- NVQ
- Totton
...Entry to this qualfication is by interview. About the Course The course is unit based and candidates must complete two mandatory units and choose five optional units...
- NVQ
- Stratford-upon-avon
- 24 Months
...Introduction This award is suitable for employees in the retail sector. Duration 12-24 months Venue SBS Cygnet Court Fees...
- Vocational qualification
- Southampton
...Who is this suitable for? All members of staff - whatever their role - service wins the game! So be sure that the team do what they do so well the customer...
- Training
- Londonandanother venue.
- Birmingham
- 1 Day
...anger, aggression, frustration, conflict & emotion. Staff looking to improve the way they handle difficult customer situations, including: Complaints...
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