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Customer Relationship Management
Course
Online
Description
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Type
Course
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Methodology
Online
Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals. This course discusses how customer service management systems work and how they are used to provide better customer service.
Reviews
Subjects
- Management
- Benefits
- CRM
- IT
- Customer Service
- Customer Relationship Management
- Systems
- Technology
- IT Management
- Customer relationship
Course programme
By the end of this course the learner will be able to:
- Define customer relationship management (CRM)
- Recognize the purpose CRM systems serve in companies
- Recall the benefits for using a CRM system
- Define data warehousing and data mining
- List ways to leverage preferred customers
ed-next is the distance e-learning provider of choice. We’re affiliated to acknowledged online e-learning providers and we deliver over 500 academic, vocational and professional development courses. A recent and very exciting move has been our partnership with the University of Derby to enrol students on its highly respected undergraduate and postgraduate degree courses. As it’s so expensive ed-next’s comprehensive portfolio of courses addresses a huge range of work-based situations and skill levels, as well as academic content where relevant, and we cover all levels and all types of organisation, so there’s sure to be something in our collection that meets your needs. So why not come with us on an exciting journey of discovery, challenge, and personal improvement, with benefits for you, your career and your organisation.
Additional information
All materials are included in this course.
Customer Relationship Management