Customer Service - Advanced Apprenticeship - Level 3

In order to complete the level 3 qualification you will have to complete the mandatory units and a selection of the optional units. Details of how many units you need to take will depend on the size of qualification you take and your assessor will help you to choose your optional units during their first visit.

The mandatory units are:

- Demonstrate understanding of customer service
- Demonstrate understanding of the rules that impact on improvements in customer service

In order to complete the knowledge based element you will complete the following units:

- Principles of Customer Service Delivery
- Developing and Improving the Customer Service Process

Central Sussex College is committed to providing you with guidance and support to help you make the most of your potential and achieve your goals! We offer an exciting range of academic qualifications, vocational subjects and apprenticeships – based at excellent facilities in Crawley, Haywards Heath, East Grinstead and Horsham. We have something for everyone – so whether you are just leaving school and looking to study for a BTEC or A Levels, are looking to retrain and gain new skills or take your studies further with professional qualification or higher level training at our University Centre, Central Sussex College can cater for you.