Customer Service and Telephone Skills Certificate

Short course

In Exeter

£ 150 + VAT

Description

  • Type

    Short course

  • Location

    Exeter

  • Duration

    1 Day

Suitable for: The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers.

Facilities

Location

Start date

Exeter (Devon)
Ets House Emperor Way, Exeter Business Park,, EX1 3QS

Start date

On request

About this course

No requirements.

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Reviews

Course programme

Customer Service and Telephone Skills Certificate

Description: *Handle calls effectively, being aware that every call is an opportunity to promote the best possible image of the company and the individual.*Remember the lasting image of first and last impressions.*Learn valuable listening and questioning techniques to help with communication skills.*Adopt a habit forming positive and enthusiastic attitude.*Dealing with difficult customers.*Appreciate that colleagues are customers too.*Know how to win business and never lose an opportunity for more.*understand the importance of customer care and appreciate the value of existing customers.

Suitable for: No requirements. The aim of this course is to develop the skills of those who answer incoming calls and any members that are the first point of contact for customers.

Customer Service and Telephone Skills Certificate

£ 150 + VAT