Customer Service Apprenticeships

University College Birmingham
5.0
1 review
  • I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
    ← | →

NVQ

In Birmingham

Price on request

The best Customer Management courses

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Description

  • Type

    NVQ

  • Location

    Birmingham

  • Duration

    12 Months

  • Start date

    Different dates available

Overview
Customer service staff play a key role in determining the quality of the customer experience, whatever the business, which in turn helps to increase customer loyalty. There is a growing demand across all sectors for people who have the skills and abilities to be people focussed and who want to contribute to the on-going success of an organisation or business by being enthusiastic, creative and willing to learn new skills.

Facilities

Location

Start date

Birmingham (West Midlands)
See map
Summer Row, B3 1JB

Start date

Different dates availableEnrolment now open

About this course

Entry requirements
You will need to be 16 and over and in full-time employment. You will already be working in a suitable role, or we can help you find one. If you are new to the industry or have limited experience you will need to start at Level 2.
For Level 2 you will normally require a minimum of 4 GCSEs at grade 3 (grade D) or above. For direct entry to Level 3, you will need a relevant Level 2 qualification and ideally English and maths at grade 4 (grade C) or above. However, all applicants will be considered on an individual basis.
You will also be required to attend a college...

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Reviews

5.0
  • I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
    ← | →
100%
4.3
fantastic

Course rating

Recommended

Centre rating

briemer

5.0
07/09/2018
What I would highlight: I like being with many people all the time.It is a small campus but always clean and very well located, it is some time noisy, but it is very pleasnt
What could be improved: I loved it.
Would you recommend this course?: Yes
*All reviews collected by Emagister & iAgora have been verified

This centre's achievements

2018

All courses are up to date

The average rating is higher than 3.7

More than 50 reviews in the last 12 months

This centre has featured on Emagister for 14 years

Subjects

  • Customer Service
  • Industry

Course programme

NVQ Level 2 Certificate in Customer Service:
The Level 2 Certificate covers all the basic requirements of working in a customer-focussed role and develops your skills to deal with people in a positive and effective way.
As part of your Level 2 Apprenticeship you will gain:
NVQ Level 2 Certificate in Customer Service
Level 2 Certificate in Principles of Customer Service
Level 1 Functional Skills in English and Maths
NVQ Level 3 Diploma in Customer Service:
The Level 3 Diploma continues to develop skills learnt at Level 2 and embraces the wider aspect of working in a supervisory or management role in customer service.
As part of your Level 3 Apprenticeship you will gain:
NVQ Level 3 Diploma in Customer Service
Level 3 Certificate in Principles of Customer Service
Level 2 Functional Skills in English and Maths

Additional information

Teaching & assessment Throughout your training your tutor will guide you through assessments both in the workplace and at College. You will have practical assessments, online tests and assignments. Your personal assessor will visit you regularly in the workplace (or are happy to see you more often if you need extra help). They will assist you throughout your training to help you achieve your qualification. Apprentices may need to attend college to gain additional skills but this will be discussed with you and your employer. Our teaching and assessment is underpinned by our Teaching, Learning and Assessment Strategy 2015-2020.

See related categories

Customer Service Apprenticeships

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The best Customer Management courses

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