Customer Service Basics Bundle

Oxford Applied Training - Business Courses

Training

Inhouse

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Description

  • Type

    Training

  • Methodology

    Inhouse

  • Duration

    Flexible

  • Start date

    Different dates available

Individuals build the skills required to deliver excellent customer service and build customer loyalty.

Customer Service Learning Track: Customer Service Basics, Customer Service Management.
The modules offered in this bundle (listed in the syllabus) can also be taken as individual courses.

Facilities

Location

Start date

Inhouse

Start date

Different dates availableEnrolment now open

About this course


The aimof this bundle is to learn how to interact with customers, what they expect and what we can offer.

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Subjects

  • Decision Making
  • Negotiation Skills
  • Influencing Skills
  • Customer Care
  • Conflict Resolution
  • Problem Solving
  • Leadership
  • Listening Skills
  • Customer Service
  • Communication Skills
  • Difficult People
  • Organizational Skills
  • Customer relationship

Course programme

Course Title & Course Result

Building Customer Rapport: Build your skills to perform essential customer rapport building actions

Listening to Your Customers: Learn how to effectively listen to your customers to meet their individual needs

Developing Your Customer Focus: Identify the actions you will take to strengthen customer loyalty

Customer Service Over the Phone: Implement the requirements to delivering great customer service over the phone

Internal Customer Service: Create a plan for how you will deliver great customer service

Serving Customers in the Field: Discover what is required to positively serve your customers in the field

Customer Service Confrontation and Conflict: Learn how to effectively manage difficult customer situations

See related categories

Customer Service Basics Bundle

£ 31 VAT inc.

The best Telephone Skills courses

See all

See all