Customer Service Certificate
Short course
In Exeter
Description
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Type
Short course
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Location
Exeter
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Duration
1 Day
By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward customers and be able to turn a complaint into an opportunity. Subjects covered include: Examining what Customer Service is*Looking at your Company's image*Positive Communication. Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public.
Facilities
Location
Start date
Start date
About this course
No requirements
Reviews
Course programme
Customer Service Certificate
Description: By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward customers and be able to turn a complaint into an opportunity. Subjects covered include:*Examining what Customer Service is*Looking at your Company's image*Positive Communication * Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan.
Suitable for: No requirements/Aimed at anyone who regularly has contact with the Company's customers or members of the public.
Customer Service Certificate