Customer Service Certificate

Short course

In Exeter

£ 150 + VAT

Description

  • Type

    Short course

  • Location

    Exeter

  • Duration

    1 Day

By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward customers and be able to turn a complaint into an opportunity. Subjects covered include: Examining what Customer Service is*Looking at your Company's image*Positive Communication. Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan. Suitable for: Aimed at anyone who regularly has contact with the Company's customers or members of the public.

Facilities

Location

Start date

Exeter (Devon)
Ets House Emperor Way, Exeter Business Park,, EX1 3QS

Start date

On request

About this course

No requirements

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Course programme

Customer Service Certificate

Description: By the end of this session, participants will understand how to project a positive, professional image. They will also know how to resolve difficult situations, how to handle awkward customers and be able to turn a complaint into an opportunity. Subjects covered include:*Examining what Customer Service is*Looking at your Company's image*Positive Communication * Learning how to recognise the different types of customer*Dealing with difficult situations or awkward customers* Developing a personal Action Plan.

Suitable for: No requirements/Aimed at anyone who regularly has contact with the Company's customers or members of the public.

Customer Service Certificate

£ 150 + VAT