Customer Service City & Guilds NVQ Level 3

NVQ

In Ramsgate

£ 615 + VAT

Description

  • Type

    NVQ

  • Location

    Ramsgate

  • Start date

    Different dates available

The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning. Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance

Important information

Government funding available

Facilities

Location

Start date

Ramsgate (Kent)
See map
Ramsgate Rd, CT10 1PN

Start date

Different dates availableEnrolment now open

About this course

Candidates must be employed within an appropriate environment, such as those working in a customer focussed role. Applicants are invited to attend a short, informal interview prior to the course commencing. Applicants will undertake initial assessment at this stage to ensure that the minimum levels of literacy and numeracy required can be demonstrated.

Questions & Answers

Add your question

Our advisors and other users will be able to reply to you

Who would you like to address this question to?

Fill in your details to get a reply

We will only publish your name and question

Reviews

Subjects

  • Customer Service

Course programme


Course Overview
The course is designed for people employed in a customer service capacity who wish to gain a nationally recognised qualification and study through distance and work based learning.
Candidates gain their Customer Service NVQ 3 qualification through the preparation of a portfolio of work-based evidence to demonstrate competence. Each candidate is allocated a personal tutor, offering guidance and support through the qualification and carrying out assessment on the employer's premises.

Course Structure
The programme will include the following topics (which are mandatory units):

  • Understand customer service to improve service delivery
  • Know the rules to follow when developing customer service


And candidates then select a further six units from a list of optional units, which cover the following themes:

  • Impression and image
  • Delivery
  • Handling problems
  • Development and improvement


Qualification Aims
By the end of the course, the student will have attained further understanding of the customer service role within the work place which either expands on prior experience in the work place or builds ontop of a previously attained NVQ level 2.

Assessments/Examinations
The process of assessment requires the demonstration of skills together with appropriate knowledge and understanding to a specified standard. Assessment for the NVQ is based on a combination of observation, questioning and collection of evidence from the workplace.

Cost / Equipment
£615

Start Date
Flexible to suit the applicant.

Customer Service City & Guilds NVQ Level 3

£ 615 + VAT