Customer Service: The Complete Guide

Course

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£ 24 VAT inc.

Description

  • Type

    Course

  • Methodology

    Online

  • Start date

    Different dates available

This course will introduce to the most important aspect of any business, customer service. Your customers are your lifeblood. Keeping them happy and coming back is what fuels your business. Without them nothing else matters. This course will help you to make sure that any customer using your service or product leaves the experience feeling very satisfied.This course is brought to you by The Main Street Entrepreneur. Their mission is to provide the most innovative and engaging resources available to help aspiring entrepreneurs and business builders create successful ventures. They will help you turn ideas into opportunities, opportunities into business models, and business models into thriving organizations.This course shares the stories and secrets of other successful entrepreneurs taking you through the importance of customer service and how to create systems to implement phenomenal customer service within your own business.

Facilities

Location

Start date

Online

Start date

Different dates availableEnrolment now open

About this course

16 lectures with 1 hour of video content, plus supporting PDF materials Learn how to give your customers the best possible experience Create customers who spread word about your business Learn from other successful entrepreneurs sharing their experience of dealing with customers This course is ideal for anyone who has any interaction with customers in any business.

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Subjects

  • Customer Service
  • Systems

Course programme

Introduction
Becoming the Best
Say hi to your fellow students!
Share your new course with your friends!
Entrepreneurs Discuss Distinguishing Service
Nicole DeBoom - Skirt Sports
Exercise 1
Jim Pittenger of Biker Jim's Gourmet Dogs on Service

The Importance of Customer Service
The Importance of Distinguishing Service-HD
Zach Buckner of Relay Foods discusses their service philosophy.

Strategies for Distinguishing Service
Strategies for Distinguishing Service

The Service is in the System
The Service is in the System
Customer Service Systems
Shasta Leatherworks
Mike Domeyer - Customer Service - Lifetime Gurantee
Exercise 2
Reggie Chandra, Rhythm Engineering on Service
Customer Service Questions for Thought

Conclusion
Final Thoughts

Customer Service: The Complete Guide

£ 24 VAT inc.