customer handling skills customer service courses london customer service courses customer experience courses customer service course london customer experience course edexcel level 2 nvq in customer care presentation on customer handling developing customer care customer service courses in london

Homepage › Sales and Marketing Courses › Sales Courses › Sales Skills Courses

Customer Service

in SME Academy (England)

Classes Workshop

Price:

£250 + VAT

Special offers/ funding

Money-back Guarantee

Special offers

Duration:

1 Day

Start:

consult dates and times
See course programme

Requirements:

Must be working within a small-medium sized business.

Course objectives:

This course will show you how to enhance your customer service so that you retain more clients and customers. This is especially important when it is easier than ever for customers to 'shop around' and businesses need to try harder to impress customers.

See course programme
Course details
profesorado
Course alerts similar to these

Request information

Contact directly and with no obligation with

SME Academy

You must complete all fields on this form in order for us to send it to the course provider.
We have highlighted incomplete/ incorrect details in red.

* Compulsory fields

*Name *Surname

*E-mail

*Country/ region *Area/ County

*I would like more information on

By clicking "Email request / Telephone" you registering and accepting the Terms of Use and privacy policy of Emagister.

I wish to receive the personalised newsletter (during a maximum period of 15 days)

Availability?
How do I enrol?
Where can I get more information?

The person in charge of this course will receive your information request instantly.

Response time:

:| :) ;)

Average Fast Very fast

Course details

Type Workshop Duration 1 Day

Method / place Contact course provider Inhouse / Classes

Suitability Anyone responsible for engaging with customers and clients in a growing entrepreneurial business.

Course objectives This course will show you how to enhance your customer service so that you retain more clients and customers. This is especially important when it is easier than ever for customers to 'shop around' and businesses need to try harder to impress customers.

Requirements	Must be working within a small-medium sized business. see more

Price	£250 + VAT Special offer Money-back Guarantee Request this special offer here

back
Course programme
ex-students and opinions

Get direct information on how to enrol, venues and availability...

Sales Skills courses (from other course providers)

Peak Performance Sales Training
Natural Training
London - £395 + VAT

Promote Additional Products & Services to Clients (G6)
London College of Beauty Therapy
London - £150 + VAT

Delighting Your Customer
Academy of Learning
- £995 + VAT

Customer Care
Phoenix Training
London - £1,850 + VAT

Effective Appointment Making - Cold Calling
Salesxcellence
London - £225 + VAT

Compare the selected courses

+ sales skills Courses + Sales Skills Courses in London + Courses in London + SME Academy Courses

Course programme

Customer Service

Customer Service

It does not matter how much planning you do or how good your product is, it is unlikely you will get the success you desire without being able to delight customers. Good customer service is only average, to be successful you need excellent customer service if you want to be noticed and ensure repeat business.

Everybody in the business, be they in sales, after-care, reception, administration, management or on the board, has a role to play either directly or indirectly in providing excellent customer service. This course provides tools, tips and tricks to ensure your customers keep returning.

Topics covered include:

Why customer service matters

What's different about good customer service?

Customer service etiquette

Effective customer communications

Turning complaints into opportunities

Empowering great customer service

Measuring customer service

Overcoming obstacles to good customer service

Tools and exercises will be provided so that you can practice the techniques and strategies covered in the course. These will also help you think out strategies for dealing with different audiences and anticipate their possible reactions.
ABOUT SME ACADEMY
When you book a course with SME Academy, you are assured that you will be learning from someone who has relevant practical experience.

Why is this important? Because at the SME Academy we believe in delivering courses that have a positive impact on your company and provide a return on your investment.

We also ensure that everyone who attends a course has the opportunity to have one-to-one support from our dedicated team afterwards (see below). This safeguards your investment by assisting you and your colleagues to apply what has been covered on the course.

Everyone on our training team has extensive practical experience of their topic. We firmly believe that trainers should be able to share their own first hand experiences of what works…and what doesn't.

OTHER SERVICES

Coaching:
All delegates will be given the opportunity to take up optional one-to-one business coaching or mentoring. When you work with a coach or mentor, together you will examine the different ways in which you can apply the tools and techniques covered in the live workshops to your business or your role. You will always be working towards a clear, agreed outcome with your business coach/ mentor, so that you can monitor the performance of the new strategies. You’ll set goals with your coach/mentor and work out a plan to achieve them. Coaching is a very effective way of helping you in any of the areas covered by our courses.

Coaching is available as either face-to-face sessions or as telephone coaching. We are happy to arrange group coaching sessions via a tele-conferencing service to help your delegates to embed their learning from the course.

Please contact us for more information about coaching services and our rates.

Consultancy
The SME Academy specialises in Business Growth Consultancy. If your business is growing faster than your people can handle or if you would like some help in planning to take your organisation to the next level, please contact us for more information about how we can help you.

see the full course programme

back
more information
ex-students and opinions

on request

get more information on the programme directly from SME Academy.

Request information for free

Get direct information on how to enrol, venues and availability...

Teachers/ trainers

Hannah McNamara
Director

This course is led by Hannah McNamara. She has over 15 years Sales & Marketing experience and is a published book author on Marketing. Her background is in Marketing Management (retail and publishing) in the corporate environment. She has managed multi-million pound marketing budgets, adv

Get direct information on how to enrol, venues and availability...

Ex-students

back
Course programme
more information

Opinions

Have you attended this course?

Voice your opinion and help thousands of other users

opinions

from users who have attended
this course.

Get direct information on how to enrol, venues and availability...

On SME Academy

Provider description

SME Academy is a safe pair of hands. We provide a range of open courses including Sales Training, Leadership Development and Internet Marketing. Group sizes are kept to around 15 people so that all delegates have a high level of access to the trainers. All of our in-house courses are tailored to your requirements and we spend time getting to know you and your people's needs before going ahead. Our team delivers courses that are practical, fun and have a long-term, positive impact on your organisation leaving a lasting legacy. Our trainers are experienced business people in their own right who have personally managed and led teams through good times and bad. Courses are continually updated and revised to include the latest management techniques and topical case studies and examples. We run interactive courses that help people to learn by doing and help participants to share knowledge between them.

Advantages of studying with SME Academy

When you take a course with SME Academy you are being taught by an experienced business person with a track record of success in their subject. You'll be shown practical techniques that work in the real world and told the pros and cons of each approach. Group sizes are kept to around 15 people so that you have a high level of interaction with the trainer and can ask questions that relate to your own situation. You'll be given the chance to practice skills in the workshop so that you'll leave the day confident that you can apply what you have learned straight away.

SME Academy also gives you the opportunity to have individual coaching and/or mentoring to help you to develop your skills further once you return to the office.

Course provider history

SME Academy was founded by successful entrepreneur and businessman Dr Patrick White and Hannah McNamara, after identifying that business people were tired of learning theoretical course content that was difficult to apply in the real world.

The trainers have worked with clients such as Cobra Beer, The Children's Society and a large number of emerging new brands and SME businesses.