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Customer Service

in Ipso Facto Training Solutions Ltd. (England)

Classes Workshop

Place:

Whiteley

Price:

£225 + VAT

Duration:

1 Day

Start:

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Course objectives:

Course Aim To inspire people to go that extra mile in recognising the importance of exceeding customer expectations.

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Course details

Type Workshop Duration 1 Day
Method / place Contact course provider Classes in Whiteley where
Suitability The truth is everyone understands the difference between good and bad service, however the aspiration of a business to achieve excellence in service is not always matched by the desire of employees to deliver this; why? This workshop should be tailored to meet your own business requirements to achieve the best results.
Course objectives Course Aim To inspire people to go that extra mile in recognising the importance of exceeding customer expectations.
Price £225 + VAT
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Course programme

Customer Service
Customer Service
Course Objectives
By the end of the course you will be able to:
  • Explore the barriers preventing excellence in service
  • Provide a "road map" to enhancing a positive service culture within your business
Content Customer service as a necessity rather than a nicety
Identifying opportunities to excel
What constitutes good/bad service
Communication and empathy
Focusing on the team
Dealing with challenging situations
Manage complaints and anger
Assessing customer expectations
Maintaining professionalism
Delivering excellence
Telephone techniques
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Venues and dates



Where Whiteley, 1 Troon House, 4400 Parkway, Solent Business Park, see map
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On Ipso Facto Training Solutions Ltd.

Provider description
Our new training centre is located at the Solent Business Park, Whiteley, ideally situated between Southampton and Portsmouth. Also scheduled courses at the Solstice Park, Amesbury, Wiltshire, near Salisbury for Microsoft courses, PRINCE2 courses and others. Check out our Business Management courses including: Finance for Managers, Report Writing skills, Dynamic Presentation skills and Project Management related courses. All courses have been designed for new and experienced business managers. The feedback from these courses have been fantastic with delegates gaining new skills that they can employ straight away. For more information about any of these courses or other courses in our portfolio please don't hesitate to contact us.
If you have multiple delegates we can offer a discount for that course, so don't forget to state how many delegates require training.
Advantages of studying with Ipso Facto Training Solutions Ltd.
We aim to provide an excellent service when booking a course right through to course completion. All our courses are delivered by qualified experts that have years of experience in delivering those courses. Our training centre is new with plenty of natural light and easy access to the M27 motorway system via J9. It also has free parking around the building. We also have small class sizes with an average of five delegates. This make for a perfect environment for learning. We're also regularly complemented on our lunch and refreshments.
Course provider history
1998 Microsoft and IT courses 2000 + Project Management courses 2001 + Programming courses 2002 + Business Skills courses 2003 + Microsoft Server courses and Oracle 2004 + Finance courses 2006 + Heath and Safety courses 2007 + PRINCE2
Specialises in
Microsoft user, Microsoft Programmer, Server Administrators. Project Management related courses including PRINCE2 and MSP. Business Skills courses of all kinds, Time Management etc Finance courses for Managers and Executives. Health and Safety courses.

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Words related to the courses viewed: customer service

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