Customer Service Training
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
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I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
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I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | →
Training
In City of London
Boost your costumer's service with this course!
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Type
Training
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Methodology
Inhouse
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Location
City of london
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Duration
5 Days
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Start date
Different dates available
Our Customer Service programmes will give your people a ‘fair’ advantage when dealing with customers, gaining immediately usable skills which increase their confidence in creating two-way relationships, the keystone of excellent customer care.
Impact Factory provides just about any kind of customer service training you might need, working in Small groups, large seminar style, and increasingly, Forum Theatre, which works exceptionally well for very large groups.
We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments.
Facilities
Location
Start date
Start date
Reviews
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I had a wonderful time in all, thanks for the same. I learned a lot and everything was great, their tactics were good and I enjoyed like anything.
← | →
-
I feel all ready to tackle things with grace. Despite of the fact, ares were to wide to reach we managed to reach out, that was the best part about it.
← | →
-
I had a nice time and everything was super great and thanks for everything I had a great experience in all.
← | →
Course rating
Recommended
Centre rating
Honeywell
Jaye Nozarick
Mark Andrews
This centre's achievements
All courses are up to date
The average rating is higher than 3.7
More than 50 reviews in the last 12 months
This centre has featured on Emagister for 15 years
Subjects
- Ms Office
- Team Training
- Theatre
- Office IT
- Works
- Staff
- Negotiation Skills
- Influencing Skills
- Persuasion Skills
- Delegating Skills
- Customer Service
- Customer Relationship Management
- Customer Retention
- Communications
- Assertiveness Training
- Confidence Training
Teachers and trainers (3)
Kate Arneil
Senior Asscociate
Kate's cast roles include Sondheim and Lloyd Webber shows, a wonderful sideline singing Gershwin with the late Larry Adler and trips round the world as a solo artist on the QE2. Now a Senior Ascociate with Impact Factory, Kate is involved with our Performance Management, Conflict Management, Presentation and Communication Skills Training.
Katherine Grice
Partner
From the Royal Shakespeare Company to the British Embassy in Hong Kong to Pentonville Prison, actor Katherine has performed and taught her way around the globe (no, not the theatre). She's run her own theatre company and created workshops for actors, and now brings her liveliness, delightful personality and professional insight into the work she does with us. Katherine's skills are particularly relevant for our Presentation Skills Courses, Personal Impact and Influencing Training.
Tina Lamb
Senior Partner
Script-writer, Actor, restaurateur. Restaurateur? Yes, Tina established and ran a restaurant in St Thomas in the Caribbean before returning to the UK to 'settle down' as an actor. That combination of experience and risk-taking is what Tina brings to all her programmes. Although adept at just about every programme we have going, she's particularly skilled at running our Presentation Skills, Assertiveness Training, Business Networking and Customer Service Courses, primarily because she is one of the best and most fearless networkers we know.
Course programme
We work with Front Line Staff, Team leaders, Support (or back-office) staff, Line Managers and Senior Leaders, Volunteers; people who work in Call Centres, Help Desks, Customer Complaints Departments Creating excellent customer service is far easier than you might think, and we have a superb track record of not only providing excellent customer service training for our clients but also of providing it ourselves.
Our Tailored Customer Service Training comes in many formats from one-to-one through to fully tailored company wide programmes. We can run customer service training at your premises, any third party venue or at our own London Training Suite at the Business Design Centre in London.
Customer Service Training