Customer Service

Who is it for?

This Qualification is designed for those who want to offer improved levels of service to their customers. The programme specifically looks at developing positive working relationships with customers.

Accreditation

The course is accredited by City & Guilds

Course Content

The course contains seven units, two mandatory and five optional:

Mandatory Units

• Prepare yourself to deliver good customer service
• Provide customer service within the rules

Optional Units

• Recognise and deal with customer queries, request and problems
• Give customers a positive impression of yourself and your organisation
• Promote additional products or services to customers
• Process customer service information
• Live up to the customer service promise
• Make customer service personal
• Go the extra mile in customer service
• Deal with customers in writing or using ICT
• Deal with customers face to face
• Deal with customers by telephone
• Deliver reliable customer service
• Deliver customer service on your customer's premises
• Recognise diversity when delivering customer service
• Resolve customer service problems
• Develop customer relationships
• Support customer service improvements
• Develop personal performance through delivering customer service

Progression Opportunities

On completion of this NVQ Level 2 in Customer Service programme learners can progress on to NVQ in Customer Service Level 3.

Venues

• London
• Manchester