Customer Service
Vocational qualification
In Paignton
Description
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Type
Vocational qualification
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Location
Paignton
You will: Learn how to satisfy customers. Understand how to measure customer satisfaction. Recognise the importance of creating a positive first impression. Recognise personal working styles. Learn how to deal with difficult people. Identify an effective formula for dealing with customer complaints. Learn new techniques for providing good customer service. Look at your own personal.
Facilities
Location
Start date
Start date
About this course
For anyone who wishes to understand what creates satisfied customers within an organisation.
Reviews
Course programme
Customer Service
Is this course right for me?
This one-day course will help you to understand what creates satisfied customers. You will be given a clear idea of how to create customer loyalty through good customer service.
What will I be learning?
You will :
- Learn how to satisfy customers ;
- Understand how to measure customer satisfaction;
- Recognise the importance of creating a positive first impression;
- Recognise personal working styles;
- Learn how to deal with difficult people;
- Identify an effective formula for dealing with customer complaints;
- Learn new techniques for providing good customer service;
- Look at your own personal effectiveness in delivering customer care;
- Create a plan of simple measures for your workplace
How will I learn?
In a classroom based workshop.
What else might I want to know?
Lunch and refreshments are provided.
What can I do afterwards?
You may be interested in attending one of our other one day Business Skills Courses such as Marketing Principles or Teleservice Skills.
Apply for this course
You can apply online , by phone, post or in person.
Course Code: CT9CUS1SBN
Customer Service